. We’re expanding our Customer Success function to ensure users get maximum value early on, especially during the critical... Customer Success interaction. Target: 20% Additional product conversion: % of users who purchase resume review or other paid...
The Role We’re looking for a Customer Support Agent who is not just reacting to tickets, but actively influencing... and customer experience. Key success metrics for the candidate: Maintain CSAT 90-95% Meet SLA with average first response time...