VP, ITSM Abilene, Tx Direct Hire $170,000-$200,000 Lead and shape the strategy for Service Desk, Field Support... AI, automation, and self-service tools to improve efficiency and resolution times. Implement and mature ITSM best practices (e.g...
additional functions as directed by the VP, Global DC Ops & Systems to meet business objectives. QUALIFICATIONS: Managerial... with CMDB/ITSM platforms (e.g., ServiceNow) is a plus. Oversight of continuous Alarm Reduction, System Health Check...