, and learner-friendly content. Ensure all materials are aligned with Valor Global and Client brand guidelines and accessibility...
Position Summary The Instructional Designer at Valor Global is responsible for designing, developing, and enhancing...
Job description: Key Responsibilities Monitor and drive key metrics (KPIs) such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT). Conduct regular 1-on-1 coaching sessions and side-by-sides to impro...