of system config, processes, and handoff Working with other SMEs to troubleshoot, resolve, RCA, and document support tickets... Qualifications: Experience with more than one contact center platform is ideal (Connect, CXOne, Engage, Cloud CX) Data: ETL, MS SQL...
control of system config, processes, and handoff Working with other SMEs to troubleshoot, resolve, RCA, and document support... in priorities, processes, and project scope Preferred Qualifications: Experience with more than one contact center platform...
control of system config, processes, and handoff Working with other SMEs to troubleshoot, resolve, RCA, and document support... in priorities, processes, and project scope Preferred Qualifications: Experience with more than one contact center platform...
control of system config, processes, and handoff Working with other SMEs to troubleshoot, resolve, RCA, and document support... in priorities, processes, and project scope Preferred Qualifications: Experience with more than one contact center platform...
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used... our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform...
: Voice platform support to employees during US daytime Hours 8CST - 4CST Support on call platform support multiple weeks..., Microsoft Teams, and other related platforms Proven experience in technical support or a related field Proven excellent...
forward. Squadzip is the Digital Extension of the Office, a platform that serves as a central reporting hub for all types... of customer interactions, face-to-face interactions, video calls, voice calls, messaging...
to the correct queue/agent/skill group Support IVR messages, voicemail scripting, and urgent recording updates via TTS... support tickets and configuration issues Partner with QA, workforce management, training, operations, and business to align...
queue/agent/skill group Support IVR messages, voicemail scripting, and urgent recording updates via TTS and/or wave files... control of system config, processes, and handoff Work with other SMEs to troubleshoot, resolve, RCA, and document support...
queue/agent/skill group Support IVR messages, voicemail scripting, and urgent recording updates via TTS and/or wave files... control of system config, processes, and handoff Work with other SMEs to troubleshoot, resolve, RCA, and document support...
to the correct queue/agent/skill group Support IVR messages, voicemail scripting, and urgent recording updates via TTS... support tickets and configuration issues Partner with QA, workforce management, training, operations, and business to align...
to the correct queue/agent/skill group Support IVR messages, voicemail scripting, and urgent recording updates via TTS... support tickets and configuration issues Partner with QA, workforce management, training, operations, and business to align...
queue/agent/skill group Support IVR messages, voicemail scripting, and urgent recording updates via TTS and/or wave files... control of system config, processes, and handoff Work with other SMEs to troubleshoot, resolve, RCA, and document support...
have an entrepreneurial spirit and are passionate about our ission. By creating a unique platform that enables lending and other financial... for all voice systems, supporting architecture tasks, and collaborating with Operations and Shared Services to strategize...
through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer... coaching, support and development of operations staff and ensuring operational continuity by building a good pipeline...
a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer... with inbound sales techniques and objection-handling strategies Who We Are: UnifyCX is a transformative AI platform that empowers...
as an excellent career stepping stone towards becoming a Product Engineer or Pre-Sales Engineer. What You'll Do Own the Developer... using the Coast platform. Ensure Technical Accuracy: Collaborate closely with our engineering and product teams to stay...
blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA... and ability to adapt to customer needs in real-time. Who We Are UnifyCX is a transformative AI platform that empowers and enables...
a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer... in reducing churn and fostering long-term customer satisfaction. Engage with customers of an e-commerce platform...
through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer... to volume spikes and coordinate with Operations for support Track and report real-time metrics and performance issues Escalate...