Summary Description Summary of This Role The WFM Data Analyst is responsible for the design, development.... What Are We Looking For in This Role 2+ years of experience as a Data Analyst, Reporting Analyst, or WFM Analyst, with a focus on contact center...
stakeholders. The Analyst will bridge the gap between WFM principles, business strategy, and data science to enhance service... used by the Capacity Planner and the Data Analyst for official reporting, maintaining a single source of truth for all WFM...
data accuracy in WFM software and CMS regarding agents' profiles, skills and priorities, time-off balances, phone...The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day...
data accuracy in WFM software and CMS regarding agents' profiles, skills and priorities, time-off balances, phone...The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day...
Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Reporting Analyst working..., business modeling and report development. You’ll report to the Manager, WFM Administration. You’ll impact the business...
collaboratively with CoBRA Automation team on project support, data gathering, report call-outs, validation and other task... to communicate with all levels of internal/external client on a professional level. Ability to extract, manipulate and present data...
as needed Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable... received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve...