Qualification & Experience Matric Equivalent Minimum of 2 years’ experience as a Real Time Analyst within a contact environment...Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the...
Qualification & Experience Matric Equivalent Minimum of 2 years’ experience as a Real Time Analyst within a contact environment...Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the...
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the... and program break schedules Assure real-time adherence to the expected capacity against the actual performance to achieve service...
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the... and program break schedules Assure real-time adherence to the expected capacity against the actual performance to achieve service...
centre operations. The Intraday WFM Analyst plays a critical, frontline role in maintaining the smooth and efficient... overtimeto stabilize operations. Real-Time Monitoring: Continuously monitor call volumes, agent adherence, and queue performance...
, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As a Real Time Analyst you’ll..., etc.) in real time using Workforce Management (WFM) tools. Track key metrics such as adherence, occupancy, service levels, ASA...
on SL management and keep the WFM team updated Work on real-time tickets related to schedule change requests, non... right resources at the right times for optimal delivery of customer experience Real-time monitoring & reporting of Schedule...