The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations... specializing in Real-Time Monitoring or Workforce Analysis Advanced knowledge in MS Excel and relevant WF tools such as IEX and CMS...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... experience At least 1 year experience specializing in Real-Time Monitoring or Workforce Analysis Advanced knowledge in MS Excel...
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations... specializing in Real-Time Monitoring or Workforce Analysis Advanced knowledge in MS Excel and relevant WF tools such as IEX and CMS...