Requirements: Prior workforce management experience including RTA, forecasting, staffing, and scheduling, desired. Prior call..., attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations...
that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management... (with at least two years of Progressive Mgmt. Experience) preferred Experience with forecasting, capacity planning and scheduling...