JOB SUMMARY The Workforce Strategy & Reporting Lead plays a pivotal role in optimizing organizational efficiency.... Standardized Reporting: Produce and distribute accurate daily, weekly, monthly, and quarterly workforce reports for management...
with prior experience in the Warehouse, E-commerce, Logistics field under a Workforce Planning and Management, Agency Management.... Interface with leaders to understand the fast-changing business needs and make updates where necessary Lead projects...
? Ensure the professional development of each of the workforce specialists Determine appropriate staffing levels to meet... and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the...
engagement and work-life balance. Responsibilities: Lead the development and execution of workforce management strategies... in scheduling and workforce management. Lead change management efforts related to workforce planning technologies, processes...
by your hiring manager. Qualifications At least five years in a global contact center, with three in Workforce Management. Bachelor... experience required. Proficient with Workforce Management tools and Genesys Cloud - queues, routing, APIs, reporting. Advanced...
within the workforce management and scheduling environment Participate in functions/meetings as required Identifying areas... policies and procedures are communicated to the proper company Management immediately Participate in and lead meetings...
to support the Workforce Management team Lead the development of forecasts, resource plans, and schedules for new programs...Summary The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely...
by your hiring manager. Qualifications At least five years in a global contact center, with three in Workforce Management. Bachelor... experience required. Proficient with Workforce Management tools and Genesys Cloud - queues, routing, APIs, reporting. Advanced...
readiness. Workforce Planning, Organization Design & Talent Strategy Lead long-range workforce planning, ensuring headcount... within the telecommunications industry. Experienced in Workforce Management, Program Management, and C-level coordination...
2,700+ leadership training courses A SNAPSHOT OF YOUR ROLE As the Director of Workforce Management , you will lead and manage the... Workforce Management Team, overseeing global support operations for internal customers and external clients across all Acquire...
in a Workforce Management (WFM) function, with at least 1-2 years in a leadership or supervisory role focusing on forecasting... Management, Long-term Planning). Preferred Qualifications Bachelor's degree in Business, Finance, Operations Management...
The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management... workforce metrics, trends/patterns and resource allocation to meet organizational needs. S/he will be taking the lead...
ELIGIBILITY: FILIPINO CITIZEN SET UP: HYBRID - CIRCUIT MAKATI SHIFT: NIGHTSHIFT (CST) The Manager, Workforce Management... disciplined workforce management and performance excellence. Responsibilities How will Success in this Role be Measured WFM...
within the workforce management and scheduling environment Participate in functions/meetings as required Identifying areas... policies and procedures are communicated to the proper company Management immediately Participate in and lead meetings...
to support the Workforce Management team Lead the development of forecasts, resource plans, and schedules for new programs...Summary The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely...
to support the Workforce Management team Lead the development of forecasts, resource plans, and schedules for new programs...Summary The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely...
. What Are We Looking For in This Role? Minimum Qualifications: Minimum of 3+ years of experience in a Workforce Management (WFM) function... center environment. Knowledge of WFM principles across other functions (e.g. Real Time Management, Long-term Planning...
Management Director to lead our APAC WFM organization and drive end-to-end workforce optimization across forecasting, scheduling...Workforce Management Director (APAC) – Dialer & Workforce Strategy Focus We're looking for an exceptional Workforce...
Job Description: Handle end-to-end subcontractor management process Work with internal and external stakeholders... or subcontract management Excellent analytical skills, negotiating, and coordinate with internal and external stakeholders Ability...
. Strong negotiation, communication, and stakeholder management skills. About the Team : The Workforce Partnerships & Governance Lead...Job Description : Agency Partnerships & Vendor Management Manage vendor selection, onboarding, performance...