professional growth and development. Role Description We are seeking a motivated Workforce Management RTA to join our on-site team... in maintaining smooth workflow operations and meeting organizational goals. Qualifications Experience in Workforce Management...
Overview The successful candidate will oversee a team of analysts that are responsible for all facets of workforce... planning and intraday management. This individual will determine and communicate work schedules and resources for various call...
About the job: Workforce Manager (Cebu City) | Onsite Nature Of the Account: Support and Leadership Start... communication & presentation skills Good interpersonal & people management skills with a good problem-solving approach. Expert...
About the job: Workforce Manager (Cebu City) | Onsite Nature Of the Account: Support and Leadership Start... & presentation skills Good interpersonal & people management skills with a good problem-solving approach. Expert knowledge...
& people management skills with good problem solving approach. Expert knowledge of service procedures Good analytical skills... for MIS, number crunching & reporting to internal & external customers. WFM Tool Competency (IEX, eWFM , etc..) RTA/ MIS...
of each of the services. Workforce (RTA): Minimum of 1 year of experience. Operations (Telephone Agent / Team Leader): Minimum of 2...Description We are currently seeking a detail-oriented and experienced Planning Analyst. This role supports workforce...
CMS and RTA to assist the management teams with acceptable agent adherence to schedules Analyzes trends such as call... experience At least 1 year experience specializing in Real-Time Monitoring or Workforce Analysis Advanced knowledge in MS Excel...
Workforce (RTA): Minimum of 1 year of experience. Operations (Telephone Agent / Team Leader): Minimum of 2 years of experience...Description We are currently seeking a detail-oriented and experienced Planning Analyst . This role supports workforce...
of each of the services. Workforce (RTA): Minimum of 1 year of experience. Operations (Telephone Agent / Team Leader): Minimum of 2... supports workforce planning by managing long-term capacity plans, maintaining accurate schedules, and creating data-driven...