Supervisor ! What You Will Do: Lead highly motivated and high-performing workforce management teams, leveraging extensive... in your career Apply now to become our newest Workforce Management Supervisor and discover the possibilities that await you!...
Services Group, where innovation meets excellence, as a Workforce Management Supervisor! What You Will Do: Lead highly... in your career? Apply now to become our newest Workforce Management Supervisor and discover the possibilities that await...
solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments... management of key MPS accounts by maintaining data accuracy in the relevant MPS systems. The individual should be able to resolve...
legal requirements. Responsible for workload balancing and workforce management at the start of day and submit mid-day... experience in quality management of a CSAT-based environment (e.g., BPO). Responsible for the day-to-day supervision of a group...
Job Requirements With 3 - 5 years of relevant experience in quality management of a CSAT-based environment (e.g., BPO). Responsible... in accordance with organization policy and applicable legal requirements. Responsible for workload balancing and workforce...
Overview The successful candidate will oversee a team of analysts that are responsible for all facets of workforce... planning and intraday management. This individual will determine and communicate work schedules and resources for various call...
are met and exceeded Collaborate with Workforce Management to implement their recommendations for improving operational efficiencies... technology, including ACD, workforce management agent productivity tools, and quality management tools. Proficiency using MS...
availability of information, materials, equipment, and workforce Monitor performance against production KPIs and implement..., and compliance with Austal standards Assess and manage Supervisor and team performance, training needs, and development Foster...
are met and exceeded Collaborate with Workforce Management to implement their recommendations for improving operational efficiencies... technology, including ACD, workforce management agent productivity tools, and quality management tools. Proficiency using MS...
expectations are met and exceeded Collaborate with Workforce Management to implement their recommendations for improving... Experience with call center technology, including ACD, workforce management agent productivity tools, and quality management...
available, with assistance from supervisor or workforce planner May perform and/or ensure completion of quality review check on outgoing work... group, including management of work assignments and information between shifts as well as approach regarding workload...