Workforce Department and provides real-time information and solutions to the Snr Manager, Workforce Management. Coordinates the...Overview: SHIFT: NIGHT SET UP: HYBRID (CIRCUIT MAKATI) The Sr. Manager, WFM is responsible for managing...
Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager... for our Transcom Bacolod site. Join our Transcom Family as a Workforce Manager! The Workforce Manager possesses a strong knowledge...
Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager... for our Transcom Pasig site. Join our Transcom Family as a Workforce Manager! The Workforce Manager possesses a strong knowledge...
As a WFM Business Partner, you align workforce management strategies with overall business objectives. You serve... as an advisor and liaison between the workforce management function supporting a medium-sized account or a group of small accounts...
Responsibilities Develop and implement workforce management strategies to meet business objectives Create and maintain staffing... to understand staffing needs and address concerns Utilize workforce management software to track key performance indicators Prepare...
As a Workforce Supervisor , you will be responsible for overseeing the day-to-day workforce operations, ensuring... of Workforce Management staff including real-time analysts and schedulers. Monitor intraday performance, agent availability...
model based on request from operations, balancing cost, flexibility, and workforce commitment. Continuously assess volume... selection aligns with business needs and market conditions. Workforce Flexibility & Campaign Readiness: Plan manpower...
Must have at least 3 years experience as a Workforce Supervisor Strong exposure to WFM planning...
This role is likely for you if: You've led end-to-end Workforce Management - or major parts of it - and want broader... ownership. You've supported RFPs or growth initiatives and understand how workforce assumptions can win or lose deals. You enjoy...
analysis. Cross-Functional Leadership Lead cross-functional forecasting reviews with Workforce, Finance, Analytics, ML, Product..., Economics, Data Science, Statistics, Mathematics, or a related field-or equivalent practical experience. 5+ years of workforce...
Responsibilities: Manage workforce planning and resource allocation for effectiveness Supervise teams to achieve...
Responsibilities: Oversee and deliver all aspects of Workforce Management (WFM) - Planning, Scheduling, Forecasting, Real-Time... and implement improvements in workforce efficiency....
.Strategic Workforce Planning - Work with the WorkForce Director to develop and implement strategic action plans for WFM... and Development - Direct the workload and oversee the performance and coaching of Workforce Managers. 6. Technical Operations...
operations. YOUR DAILY RESPONSIBILITIES Develop and implement workforce management strategies to meet business objectives... Collaborate with department heads to understand staffing needs and address concerns Utilize workforce management software...
, formulate and test hypotheses Involve in discussions and work closely with Project Manager in developing recommendations...
and test hypotheses Involve in discussions and work closely with Project Manager in developing recommendations for presentation...
Description We are looking for a talented WFS ACS Staffing Manager to help us find the best talent in the world... Associates (CSAs). The WFS ACS Staffing Manager works with a team of specialists and administrators who are responsible for CSA...
The ideal candidate for this position will succeed in this role if they have both knowledge and technical depth about the company and the industry. This is essential as they will be a central person in the decision making process, working w...
Job Summary: Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accur...
Job Summary: Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accur...