Requirements: 1 year work experience as Real Time Analyst Prior call / contact center experience, 1 year minimum... escalation procedures when determination is made that the enterprise os specific business segments are in jeopardy. Real Time...
The Workforce Management Analyst is responsible for monitoring real time call queues and staffing levels, taking.... Using workforce management and reporting tools, the analyst analyzes and evaluates workload and staffing patterns to support...
and correlate with non-adherence at Consultant level Extend support. - Make real-time call outs on performance and staffing level.... Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity...