Company Description XtendOps is an AI-powered BPO designed for delivering modern customer experience by combining... channels like chat, email, and voice, ensuring efficient and consistent customer engagement. XtendOps specializes in various...
Detail-oriented contact center analyst with strong experience in contact center metrics, advanced Excel reporting, and data visualization. Skilled in preparing and presenting weekly, monthly, and quarterly insights for leadership, building ...
Purpose Document, optimize, and translate customer journeys and internal workflows into AI-ready process formats to support automation, SmartAgent training, and operational transformation across clients. Additionally, proofread other proces...