Job Description: Role: Our Customer Service department at Zeal Group are the supportive function that helps...
to be successful in your journey with us. Zeal group of companies (collectively Zeal Group) is a business portfolio comprising regulated financial...
. About Zeal Group Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017... about growth, innovative technology, and collaboration. Role Our Customer Service department at Zeal Group are the supportive...
Job Description: As a Support Engineer, you'll join a global team dedicated to providing ZEAL Products with top-tier... incidents, your expertise will be invaluable. What you'll be doing: Gain in-depth knowledge of ZEAL products...
. Instils Zeal Core Values into day-to-day operation. Timely feedback to team members and periodic updates to the Assistant...
Responsible for managing the Group Payment Operations Center, establishing and improving related system frameworks... requirements within and outside the group, provide industry payment solutions based on payment capabilities, and enhance user...
Job Description: Responsible for managing the Group Payment Operations Center, establishing and improving related..., communicate project requirements within and outside the group, provide industry payment solutions based on payment capabilities...
Day-to-day user support; End user equipment support; Basic server and network equipment support; Inventory management; Monitoring queue and routing tickets; Documentation within Jira, Lark is good to have, escalation procedures, and co...
Based on the user service journey, cluster and define user inbound scenarios, and develop service strategies from intelligent to manual for these scenarios, constructing specific scenario solutions with dual skills in business design and pr...
Customer Experience Monitoring and Insight Analysis: Establish a service experience indicator system ， combine qualitative and quantitative analysis, and explore the root causes behind customer feedback and behavioral data; Experience D...
Job Description: Process daily operational requests from customers on a timely and accurate manner. Responsible in completing daily operational requests and working with respective stakeholders to process required actions. Strong follo...
Job Description: Respond to customer inquiries through various channels (calls, emails, live chat) in a timely and accurate manner. Conduct outbound calls and tele-sales activities when required. Follow Standard Operating Procedures (S...
Analyse and Investigate episodes of Trading Risk and Trading-Fraud in MT4 and MT5 trades. Be involved in solving any issues regarding Trading Fraud or Abuse. To ensure the most effective identification and prevention of fraud in different...
Job Description: Day-to-day user support; End user equipment support; Basic server and network equipment support; Inventory management; Monitoring queue and routing tickets; Documentation within Jira, Lark is good to have, escalatio...
Job Description: Customer Experience Monitoring and Insight Analysis: Establish a service experience indicator system ， combine qualitative and quantitative analysis, and explore the root causes behind customer feedback and behavioral da...
Job Description: Based on the user service journey, cluster and define user inbound scenarios, and develop service strategies from intelligent to manual for these scenarios, constructing specific scenario solutions with dual skills in bu...
Summary: Join our Trading Systems team as a Business Analyst, where you will analyze complex requirements, optimize system workflows, and coordinate delivery of enhancements across front-end and back-office platforms. You will work closel...
Job Description: Analyse and Investigate episodes of Trading Risk and Trading-Fraud in MT4 and MT5 trades. Be involved in solving any issues regarding Trading Fraud or Abuse. To ensure the most effective identification and prevention o...
Role: Our Customer Service department at Zeal Group are the supportive function that helps our clients with products...
Zeal Group is an award-winning FinTech organization committed to offering innovative products and solutions...