their AI transformation journey and ensure Zendesk’s product roadmap aligns with the market trends so we remain at the forefront of CX... adoption of Zendesk’s products and awareness of our Product vision Act as executive sponsor for key customers throughout the...
A leading customer service company in Colombia seeks an APAC Chief Technology Officer to drive customer success, engage with key partners, and influence product strategy. The adecuado candidate has over 10 years of CX experience, a strong b...
. Technical Proficiency CRM Expertise Power‑user level experience with Gorgias, Zendesk, or similar platforms. Data Tools...
10/11 - Microsoft 365 - Active Directory or Azure AD - Ticketing systems (Zendesk, ServiceNow, Jira.... - Document all interactions clearly and accurately in Zendesk. - Escalate incidents to Tier 2 / specialized teams when...
10/11 - Microsoft 365 - Active Directory or Azure AD - Ticketing systems (Zendesk, ServiceNow, Jira.... - Document all interactions clearly and accurately in Zendesk. - Escalate incidents to Tier 2 / specialized teams when...
/11 - Microsoft 365 - Active Directory or Azure AD - Ticketing systems (Zendesk, ServiceNow, Jira, etc.) - Basic... all interactions clearly and accurately in Zendesk. - Escalate incidents to Tier 2 / specialized teams when required. - Deliver...
with stable internet connection Nice-to-Haves - Experience using CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Intercom...: - Zendesk, Freshdesk, Intercom, or similar tools - Ticketing systems for support and escalation tracking - Notion or Airtable...
: - Fluency in English, both written and verbal - Experience using ticketing systems such as ClickUp, Jira, Zendesk, or similar...
Poweruser level experience with Gorgias, Zendesk, or similar platforms. 5. Data Tools Advanced proficiency in Excel...
or messaging platforms Nice-to-Haves (Preferred) Zendesk or similar customer support tools Telephony or call management...
Poweruser level experience with Gorgias, Zendesk, or similar platforms. 5. Data Tools Advanced proficiency in Excel...
and helping others Proficient in MS Office, Google Suite Experience working with Zendesk, Salesforce, or Assembled is preferred...
técnico de primer nivel (N1). Registrar, dar seguimiento y cerrar incidentes en plataformas como ServiceNow, Jira o Zendesk...
. Conocimiento de ZenDesk es un plus. Buscamos candidatos con: Compromiso con la puntualidad y asistencia. Actitud positiva...
problemas relacionados con APIs REST y SQL. Gestión de herramientas y procesos - Configurar y administrar Zendesk...: Mínimo 3 años en soporte técnico, con al menos 1 año liderando equipos. Conocimientos técnicos: - Zendesk - APIs REST...