to be hiring a Staff Machine Learning Scientist for the AI Agent product at Zendesk. You will own a designated product area... or Engineering Manager/Director - 45 minutes About Zendesk Zendesk builds software for better customer relationships. It empowers...
technical expertise with business acumen. TAMs guide clients in maximizing value from Zendesk solutions by understanding..., including weekly meetings and monthly value playbacks Orchestrate Zendesk resources (PSE, Professional Services, Product...
revolutionized. At Zendesk, we don’t watch the future unfold. We build it. As the architects of the AI-powered Resolution Platform... intersection of human talent, technology, and relentless reinvention. Come help us make Zendesk a Customer Success career...
Job Description Zendesk is seeking an exceptional Zendesk Consultant to become an integral part of our CX Accelerator... Team. This pivotal role demands a deep expert in Zendesk products, capable of hands-on configuration and delivering...
for revolutionizing customer experiences through optimized Zendesk implementations. The ideal candidate will have extensive experience... with their transformed Zendesk ecosystems. Key Responsibilities: Relationship Building: Establish and nurture strong relationships...
aspects of the Zendesk sales cycle, particularly focusing on the transformative impact of artificial intelligence... to develop reference architectures that support client solutions. The intelligent heart of customer experience Zendesk...
): Respond to employee and HR inquiries via case management systems (e.g., Zendesk). Provide strategic direction and manage...
or concerns Maintain oversight of client Zendesk tickets and escalate as necessary Coordinate with internal teams to resolve...
or concerns Maintain oversight of client Zendesk tickets and escalate as necessary Coordinate with internal teams to resolve...
: Online documentation tools, e.g. Madcap Flare, WordPress Knowledge base authoring tools, e.g. Salesforce Knowledge, Zendesk...
our Customer Service organization, including Zendesk, chatbots, and other operational tools. In this role, you'll support the... On Zendesk Administration Support: Assist in managing the Zendesk platform, including configurations, automations, and workflows...
that thrives in a fast moving and ever-changing environment Experience with ticketing systems such as Zendesk Experience...
communication and stakeholder management abilities. Experience working with CRM and ticketing platforms (e.g., Salesforce, Zendesk...
with a support ticketing system such as Zendesk. Willingness to travel to client offices as needed within the region of coverage...
, requests, and resolutions in our service management platform (Zendesk) Manage hardware and software assets following...
. Use Doccla tools (Zendesk/doccla platform) to log and track every interaction, ensuring consistency and strong quality... Comfortable using systems like Zendesk or similar tools Tech-Comfortable Mindset Ability to guide less tech-confident patients...