. SaaS/Technology experience: Google Workspace and Microsoft 0365 Apps Zendesk administration and optimization Client...
Zendesk Sepcialist Employment Type: Permanent, Direct Hire Work Setup: Onsite Location: Mandaluyong Schedule: Mid Shift... of our CRM platform (Zendesk). This role drives automation initiatives, enhances customer and agent experience, and ensures the...
Job Description At Zendesk, we believe that great experiences are the foundation of great relationships.... The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world...
in driving the efficiency and strategic impact of our top-of-funnel motion across the region. Zendesk is a rapidly growing... support for xDRs and management, including resolving ticket escalations within Zendesk to solve daily tool and data queries...
Job Description About the Role At Zendesk, Sales Operations is evolving from essential process support... is a plus). Experience with using and administrating internal Customer Support software (Zendesk knowledge a plus) A proactive mindset...
in a fast moving and ever-changing environment Experience with ticketing systems such as Zendesk Must be fluent in at least 1...
directly within Shopify, TikTok Seller Center, Amazon Seller Central, Gorgias, and Zendesk, while maintaining accurate CRM... and workflow management (Gorgias, Zendesk) - Subscription platform support (Skio, Recharge, or similar) - WMS and fulfillment...
., HubSpot, Salesforce, Zendesk). Soft Skills Excellent written and verbal English communication skills. High attention...
tools (e.g., HubSpot, Zendesk, Salesforce, Dialpad, Monday.com, Slack) AI Tools Comfortable: Open to leveraging AI tools...
service and order processing. This role handles customer inquiries and concerns across platforms such as Email, Zendesk... and professionally to customer inquiries via Email, Zendesk, and marketplace chat (Shopee/Lazada). Resolve concerns related to order...
., Zendesk, Freshdesk) Strong problem-solving skills with attention to accuracy and efficiency Excellent active listening...
, and comfortable working in a fast-paced environment. Hands-on experience with Zendesk and Intercom for ticket management and live chat...
of standard business hours Qualifications Prior experience with tools such as Zendesk, Slack, Asana, or Microsoft Office...
or email platforms Performance dashboards Insight tools (e.g., Zendesk, Meltwater, Qualtrics)...
effectively with cross-functional teams (developers, business analysts, clients). Review customer support issues via Zendesk...
, solar tech, and mobile apps Experience with CS tools (Freshdesk, Zendesk, Gorgias, Intercom, or similar) Non-Negotiables...
, Notion, Salesforce, Zendesk, or similar platforms You are proactive, curious, and willing to dig in to find answers...
of Windows OS, Apple OS, Microsoft Office, and Google applications Familiar with customer support software, including Zendesk...
to the platform. Ticket Management: Manage the ticketing system ( tentatively Zendesk or similar tool ), ensuring all tickets... team is a plus. Technical Skills: Proficiency in ticketing tools (experience with Zendesk is a plus, but not mandatory...
Signal Digest combining: Product usage trends Intent data (e.g., G2, ZoomInfo) Support signals (Zendesk) Role-based recipient... usage systems Salesforce (accounts, opportunities, renewals) Zendesk (ticket volume, sentiment, severity) Gong (commercial...