skills in English Familiarity with Zendesk or other CRM tools Demonstrated ability to resolve complex issues independently...
with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues Fluent in the English...
Slack and document outcomes clearly in Zendesk Handle refunds, billing, and payment-related workflows using internal tools... needed to resolve issues Follow processes to escalate inquiries as necessary What We're Looking For 2+ years experience with Zendesk...
. Daily use of a helpdesk platform such as HelpScout, Gorgias, Zendesk, or similar, in a real production environment...
. Proficiency in payroll systems (e.g., Prism, Zendesk, etc) and Excel. Excellent attention to detail and organizational skills...
, Zendesk, etc. Experienced in leading projects from planning, execution, to successful delivery, particularly in the Talent/HR...
& Tools Proficiency: Comfortable with CRM systems and call center tools (e.g., HubSpot, Zendesk, Salesforce, Dialpad, Monday...
. Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome! A quiet, cozy workspace to handle...
Foundation certification or equivalent. Experience with common ticketing platforms (ServiceNow, Jira, Zendesk, etc.). Prior...
of billing processes and procedures Thorough understanding of ticketing systems such as Zendesk Strong knowledge of billing..., and track incidents in Zendesk Maintain complete and accurate records of all billing incidents Ensure high customer satisfaction...
collaboration tools (Google Workspace, MS Office, Salesforce, ZenDesk, Notion). System Requirement Processor: 9th / 10th-generation...
., Salesforce, Zendesk) Coaching Skills: Ability to implement structured coaching frameworks Skill in translating metrics...
with tools like Gorgias, Zendesk, or similar Success Metrics Resolution rate on escalations Customer satisfaction on complex...
of Windows OS, Apple OS, Microsoft Office, and Google applications Familiar with customer support software, including Zendesk...
experience with Zendesk or similar CX platform Familiar with AETNA, UHC and other portals Prior administrative experience...
and cloud-based systems (e.g., 8x8, Aircall, Five9, Salesforce, Zendesk)....
, both written and spoken. Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar is a plus. Benefits: 💰...
policies and procedures Prioritizing complaints and ensuring all queries are followed up and recorded on the Zendesk Liaising...-negotiables With at least 1 year experience in a similar role. Proficiency with Microsoft applications and Zendesk...
in CRM processes, CCB, MDM, and Zendesk systems Proficient in using Google applications...
with strong organizational and proactive management skills. Show proficiency with technical tools such as Zendesk, Salesforce, Booking...