Job Description At Zendesk, we create software that powers exceptional customer service. Our easy-to-use & AI powered... is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense...
, including Aspect, Zendesk and Amazon Connect. Maintain accurate and complete customer account records. Review and resolve open...
, including Aspect, Zendesk and Amazon Connect. Maintain accurate and complete customer account records. Review and resolve open...
and people-management skills with a coaching mindset Experience with enterprise ticketing systems (Zendesk, Salesforce...
and people-management skills with a coaching mindset Experience with enterprise ticketing systems (Zendesk, Salesforce...
). Experience building support workflows or automations in tools like DevRev, Intercom, Zendesk, Glean, or similar. Previous...
systems (e.g., Jira, Zendesk, or equivalent). Comfortable navigating ambiguous, high-pressure situations with professionalism...
management systems (e.g. Zendesk) is preferred but not essential Circana Behaviours As well as the technical skills...
with key stakeholders to resolve as quickly as possible Leveraging ZenDesk, Salesforce and other internal tools...
calls when needed Log and triage requests using Zendesk, Salesforce, and MS Office Collaborate across multiple teams...
Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible Leveraging ZenDesk...