and strategic impact of our top-of-funnel motion across the region. Zendesk is a rapidly growing company with an amazing culture.... Front-Line Support: Provide process support for xDRs and management, including resolving ticket escalations within Zendesk...
At Zendesk, we believe that great experiences are the foundation of great relationships. This philosophy extends... is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense...
management (ITSM) tools like ServiceNow, Jira, Zendesk, etc. Familiarity with incident, problem, and change management processes...
Management or Zendesk. Escalate complex issues to L2/L3 support teams while maintaining ownership of the ticket and communication...
in a supervisory or leadership role Experience with ITSM tools (e.g., ServiceNow, Jira, Freshservice, Zendesk) ITIL Foundation...
, including Salesforce Service Cloud and Zendesk, to transform client support operations. Your Impact & What You'll Do Strategic... infrastructures like Omni-Channel, Service Cloud, or Zendesk. Consultative Delivery: Provide strategic guidance to clients migrating...
. This role requires exceptional written and spoken English, strong judgment, and hands-on experience using both Zendesk... to diagnose customer complaints Coordinate with fulfillment partners when corrections are required Zendesk Documentation...
, confident communication skills in English (written and verbal) Experience working with ticketing platforms (e.g., Zendesk, JIRA...
and assisting with account creation and management. Utilize and maintain our customer support platform (Zendesk or similar... with customer support ticketing systems (e.g., Zendesk). Basic understanding of user account administration and password reset...
is a plus (e.g., Big 4 background) Tools & Software Familiarity Customer support platforms (e.g., Zendesk or similar) QuickBooks...
is a plus (e.g., Big 4 background) Tools & Software Familiarity Customer support platforms (e.g., Zendesk or similar) QuickBooks...
systems such as Salesforce, Zendesk, or Freshdesk. Experience with dialer systems like Five9, Noble Systems, or Genesys Cloud...
) and a stable high-speed internet connection. Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom...
, such as Airtable, Google Workspace, and Zendesk. Create scalable and reusable automations and libraries for future use. Perks...
participate in continuously improving them Experience and knowledge in Zendesk and Salesforce are a plus Paid Vacation Leave...
., Zendesk, Jira, ServiceNow) and incident management practices. Willingness to work onsite at BGC or Makati. Preferred Skills...
them Experience and knowledge in Zendesk and Jira is a plus Work from Home Medical / Health Insurance...
systems (e.g., JIRA, Zendesk) and product analytics platforms. Proficiency in Tagalog or other major Philippine languages...
systems (e.g., JIRA, Zendesk) and product analytics platforms. Proficiency in Tagalog or other major Philippine languages...
. Strong organizational skills with attention to detail. Experience with ticketing systems (e.g., Zendesk, Jira, Freshdesk, Lark...