, and performance reviews. Customer Service Excellence Ensure superior customer experience across all channels (voice, chat...Job Category: Customer Service Job Description: The ideal candidate will have strong people management skills...
). Proven experience as a trainer for more than 2 years, preferably in process-oriented roles. Knowledge of voice & accent...
any relevant business transformation activities within the team; Coordinate with the Training manager and L&D team to conduct... Training needs analysis and improve team competency and skills; Report on team performance, customer/client feedback...