all process improvement initiatives with process Black Belt. Qualifications: Graduation About Us: EXL (NASDAQ: EXLS... to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data...
internal functioning of BPO/EXL. Good networking capability and Client facing skills. Responsibilities: * Manage teams... regulations and information security standards. Qualifications: Graduate About Us: EXL (NASDAQ: EXLS) is a leading data...
all process improvement initiatives with process Black Belt. Qualifications: Graduation About Us: EXL (NASDAQ: EXLS... to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data...
Job Category: Customer Service Job Description: This role is primarily responsible for processing transactions... transactions requested by policyholder or service provider. Some examples are, Name Change, Address Change, Bene change, Ownership...
Job Category: Customer Service Job Description: We are looking for a Detail-Oriented Legal Support Agent... & issue resolution Client service orientation Strong compliance & confidential understanding Analytical/document review...
Job Category: Customer Service Job Description: Basic Function This role is primarily responsible for processing... transactions requested by policyholder or service provider. Some examples are, Name Change, Address Change, Bene change, Ownership...
Service Orientation. Quality Orientation. Empathy for effective on the job coaching and feedback. Responsibilities... written and verbal communication. Values & Behavior Customer Service Orientation. Quality Orientation. Empathy...
Job Category: Customer Service Job Description: Role primarily involves dealing with end customers via chat... on the complexity Average Handle Time Quality Assurance (Finished Product Quality) Measurement of the customer service...
Job Category: Customer Service Job Description: Roles and Responsibilities Review kickouts/errors enrollment... and concise communication and addressing them through structured email exchange with the client. Provides customer service...
sessions for Advisors and Process Leaders KEY RESULT AREA: Service delivery by the team within the agreed SLA frameworks...
Job Category: Digital Operations Job Description: * Client Engagement - Work closely with clients to understand their needs, challenges and objective. Analysis - Conduct thorough research, data analysis and create supplier performance da...
Job Category: Digital Operations - Quality Excellence Job Description: Essential Functions: Conduct Transaction Monitoring as per guidelines defined in the QSD • Provide feedback to associates based on monitoring results • Prepare trans...
Job Category: Digital Operations - Quality Excellence Job Description: Essential Functions: Conduct Transaction Monitoring as per guidelines defined in the QSD • Provide feedback to associates based on monitoring results • Prepare trans...
Job Category: Digital Operations - Quality Excellence Job Description: Essential Functions: Conduct Transaction Monitoring as per guidelines defined in the QSD • Provide feedback to associates based on monitoring results • Prepare trans...
job will involve extensive interaction with business users, senior management and IT personnel of EXL. To lead client engagements..., ensuring consistent service delivery Business development in select accounts Primary Internal Interactions Transitions...
job will involve extensive interaction with business users, senior management and IT personnel of EXL. To lead client engagements..., ensuring consistent service delivery Business development in select accounts Primary Internal Interactions Transitions...
will be responsible for leading Transitions anywhere from across the EXL global footprint. The resource should have an in depth knowledge... feasibility. The job will involve extensive interaction with business users, senior management and IT personnel of EXL. To lead...
implementations are meeting or exceeding client and EXL expectations. This will entail periodic review of Transitions (jointly..., developing Transitions and implementation solution, providing inputs to effectively price service provision. Op-ID & DD...
to emails from customers by ensuring proper resolution. Responsibilities: They provide concise, quality customer service... they are resolved as per the defined SLA s. Qualifications: Graduate 3 - 6 Years About Us: EXL (NASDAQ: EXLS) is a leading data...
metrics. Achieve satisfactory customer service results for assigned customers. Maintain YTD and annual company performance.../auditors to achieve regional performance metrics. Achieve satisfactory customer service results for assigned customers...