of Service Level Agreements (SLAs). Participate regularly in calibration exercises to maintain consistency and accuracy... Management: Ensure superior service delivery by meeting/exceeding accuracy and SLAs. Process Improvement Strategy: Support...
infrastructure, ensuring optimal performance and security in accordance with EXL guidelines. Coordinate with other technology teams.... Additionally, manage upgrade and migration projects to align with EXL security policies. Understanding, adoption, and adherence...
Job Category: Customer Service Job Description: Key Responsibilities: Handle calls and emails from corporate.... Stay updated with industry trends, airline policies, and travel regulations. About Us: EXL (NASDAQ: EXLS) is a leading...
Job Category: Operations Job Description: Position: Customer Service Executive Experience: 1-3 Years in Corporate... Travel / Business Travel Support (Email & Voice) Job Summary: We are looking for an experienced Customer Service Executive...
internal functioning of BPO/EXL. Good networking capability and Client facing skills. Responsibilities: * Manage teams... regulations and information security standards. Qualifications: Graduate About Us: EXL (NASDAQ: EXLS) is a leading data...
all process improvement initiatives with process Black Belt. Qualifications: Graduation About Us: EXL (NASDAQ: EXLS... to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data...
Job Category: Operations Job Description: Train Client and EXL specific training curriculum; Coach and mentor... trainees that are struggling towards improvement; Manage the training class from a EXL disciplinary expectation, absence...
management at EXL Responsibilities: Oversee and manage day-to-day operations to ensure all SLA metrics are met Implement... job responsibilities and establish accountability for all production activities in consultation with respective senior management at EXL...
organization Qualifications: Higher Education Diploma with 0 - 2 years of relevant experience About Us: EXL (NASDAQ: EXLS... to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data...
organization Qualifications: Higher Education Diploma with 0 - 2 years of relevant experience About Us: EXL (NASDAQ: EXLS... to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data...
Job Category: Customer Service Job Description: Role primarily involves dealing with end customers via chat... on the complexity Average Handle Time Quality Assurance (Finished Product Quality) Measurement of the customer service...
Job Category: Customer Service Job Description: Role primarily involves dealing with end customers via chat... on the complexity Average Handle Time Quality Assurance (Finished Product Quality) Measurement of the customer service...
Job Category: Customer Service Job Description: Reviewing documents to determine type of request(s) and process... them as per set guidelines Process non-financial transactions requested by policyholder or service provider. Some examples...
Job Category: Customer Service Job Description: Roles and Responsibilities Review kickouts/errors enrollment... and concise communication and addressing them through structured email exchange with the client. Provides customer service...
Management teams to optimize service delivery Handle escalations with a solution-oriented approach Prepare performance reports...
sessions for Advisors and Process Leaders KEY RESULT AREA: Service delivery by the team within the agreed SLA frameworks...
productivity and quality goals Support other team members in meeting service expectations Aid in the training...
, and transforming large-scale travel contact centre operations. This role ensures operational excellence, service quality... consistent service delivery and seamless customer experience. Ensure achievement of all SLAs and KPIs, including AHT, FCR...
, optimizing, and transforming large-scale travel contact centre operations. This role ensures operational excellence, service... geographies, ensuring consistent service delivery and seamless customer experience. Ensure achievement of all SLAs and KPIs...
to delivering exception customer service. Responsibilities: Candidate should have good reading and writing skills as the... to detail, and a commitment to delivering exception customer service. Qualifications: Higher Education Diploma with 0 - 2...