and deliver on accuracy/compliance targets, handle and manage customer and client escalations Monitor calls... information related to products, procedures, customer needs and company related issues, changes or actions. Provide support...
and deliver on accuracy/compliance targets, handle and manage customer and client escalations Monitor calls... information related to products, procedures, customer needs and company related issues, changes or actions. Provide support...
customer and client escalations Monitor calls and email transactions on an ongoing basis and take corrective steps... processes wherever possible Keep the team aware of all the information related to products, procedures, customer needs...
Senior Manager and / Asst. Vice President, this role is primarily responsible in managing operations and performance of the... and what needs to be done to influence them § Documented monthly performance review of Agents and Assistant Managers. § Execute...
&/or business need arises Responsibilities: Primary Internal Interactions * Assistant Manager & Support (Trainer/ SME/ QPE...Job Description: Essential Functions Provides high quality customer service in resolving queries of customers...
management of an inbound customer contact centre team, across multiple brands and products Responsibilities: Essential...Job Description: Basic Function: Manage team handling Inbound Calls for policy servicing & updating client system...