-Hybrid Team Overview: The Manager of Community Operations is responsible for leading and managing a dynamic team focused... Operations team, Product, Marketing, Support) to integrate community feedback into broader CX initiatives. Recognize...
: At Uber, providing excellent customer support to our users is a core feature of our product experience. As a CX... Program Manager you will be responsible for listening to users, understanding the root causes of painful customer experiences...
that elevate service quality, optimize performance, and reduce defects. Own and continuously refine key CX policies, ensuring... and design interventions that improve support touchpoints and overall satisfaction. Define, monitor, and communicate key CX...
Job Description Zendesk is seeking an exceptional Zendesk Consultant to become an integral part of our CX Accelerator...-savvy Customer Success Manager, your customer-centric approach will be essential in completing each engagement, ensuring...
Manager leads the team responsible for new hire training, everboarding, and ongoing coaching for Support, Onboarding, and Care... with Support, CX, Product Enablement, HR, Workforce Management, and regional site leaders. Align training programs with operational...
, implementing corrective plans where needed. 6. Cross-Functional Collaboration Work closely with Operations, Marketing, CX...-Hybrid Team Overview: As a Channel Partner Manager / Senior Manager – Franchise Development, you will build and scale DiDi...
areas, including life sciences, energy, supply chain operations, finance, and talent management. Why Choose Us? Global... a better future together! Role Overview This role leads the delivery of CCaaS implementations and CX transformation programs...
DiDi’s strategy and growth. As a key member of the Passenger Operations Team, you’ll have the unique opportunity to enhance... Science (DS) and Business Intelligence (BI) teams. Collaborate closely with the Product, Marketing, CX, Marketplace, BI...
-making. Work cross-functionally with Operations, Dispatch/CX, and field teams to improve financial discipline... to take ownership of GLW’s financial backbone. You will work closely with our President, VP of Operations, and our existing support...
, engineering or related financial or scientific discipline or equivalent experience 8+ years in business strategy, operations... management teams. Experience in the domains of AI, ML or customer experience (CX) Expertise in developing measurement...