in working on Call Centre campaigns. TES Account/Project Management experience (a strong advantage). Practical HR/IR knowledge...TITLE: ACCOUNT MANAGER (BPO) (Cape Town) We are seeking an experienced Account Manager with exceptional client...
Diploma (NQF 6) with attendance in Insurance Programmes (NQF 5). 2+ years’ team management experience in a call centre... environment. Short term insurance industry knowledge. Knowledge of Call Centre functions and operations. Knowledge...
understanding of call centre workforce management tools, principles, and theories Capacity planning experience. Knowledge... Workforce Optimisation Manager to lead and manage all aspects of Workforce Management across our contact center operations...
Cape Town main hub and Johannesburg team. Manage a call centre-style customer service team handling inbound calls... record of managing call centre teams and technical service staff. Strong analytical skills with experience in data reporting...
understanding of call centre workforce management tools, principles, and theories Capacity planning experience. Knowledge... Workforce Optimisation Manager to lead and manage all aspects of Workforce Management across our contact center operations...
Cape Town main hub and Johannesburg team. Manage a call centre-style customer service team handling inbound calls... record of managing call centre teams and technical service staff. Strong analytical skills with experience in data reporting...
Centre Manager or equivalent qualification, a distinct advantage 2-4 years' experience in a BPO Call Centre Management... Contact Centre workforce. motivate and manage supervisory team Ensure optimal service delivery through scheduling...
), in-and outbound, multi-channel Contact Centre environment at a managerial level Solid understanding of call centre workforce...We are looking for a strategic and results driven Workforce Optimisation Manager to lead and manage all aspects...
IT/Systems/Tools: Call Centre/Support Desk systems/software program technology MS packages (i.e. Email, Teams, Word...What will you do? This is a management position that manages a team of Support Desk Technology Consultants (at various...
or broader financial services industry an advantage. Knowledge and Skills IT/Systems/Tools: Call Centre/Support Desk systems...What will you do? This is a management position that manages a team of Support Desk Technology Consultants...
or broader financial services industry an advantage. Knowledge and Skills IT/Systems/Tools: Call Centre/Support Desk systems...What will you do? This is a management position that manages a team of Support Desk Technology Consultants...
or leadership experience. Client service / call centre / retail or financial services management experience. Experience... management and development practices Call centre / client service environments. Client experience Operational data analytics...
updates, training guides, and talking points for front-line staff and call centre teams. Ensure that policies and processes... team in responding to member queries, escalations, and service-related posts with consistency and professionalism. Ensure...
, training guides, and talking points for front-line staff and call centre teams. Ensure that policies and processes... team in responding to member queries, escalations, and service-related posts with consistency and professionalism. Ensure...
/ Supervisor and Call Centre upon completion of a call Keep stock up to date and assist store man with stock take Keep the...: Program system as per specifications Plan the cable runs with the wireman Obtain customer codes before attending a call...
). Conducting follow up calls to customers who contact the Customer Call Centre (CSC) threatening suicide or self-harm. Completing... and assistance to the CSC. Informing the RG Team Lead (TL) of any higher-level interventions. Liaising with the RG Service...
Complete handovers Complete job cards after every installation Provide feedback to Manager / Supervisor and Call Centre upon... as per specifications Plan the cable runs with the wireman Obtain customer codes before attending a call daily and when on Standby...
tracking report as requested by the dispensary manager and follow up appointments. Assist with call centre scripts and patient...Dis-Chem Pharmacies Goodwood store has an opportunity available for a Dispensary Support to join the team. The main...
installation Provide feedback to Manager / Supervisor and Call Centre upon completion of a call Keep stock up to date and assist... customer codes before attending a call daily and when on Standby Complete handovers Complete job cards after every...
' experience in IT, with at least 3 years in a management role Experience in BPO, call centre, or telecom environments...Department: Information Technology Reports to: Group Financial Manager Location: Cape town Work Schedule: Full-time...