Centre Manager or equivalent qualification, a distinct advantage 2-4 years' experience in a BPO Call Centre Management...
in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa..., and achieve SLA compliance across global operations. Harness Business Intelligence: Leverage BI Tools to deliver actionable...
safely to operations, requires to be available or have a designee to response in timely manner. Maintains and oversees... of contact from the Facilities perspective for: Assist with Environmental questions / issues. Acts as Emergency Manager...
. Act as a liaison between operations teams and compliance/regulatory bodies. Risk & Compliance Ensure adherence... and implement mitigation strategies. Bachelors degree/University in Business Administration, Finance, Operations, or related...
The Assistant Manager is responsible for supervising, training, and guiding a team of agents. The role involves... years of work experience in Business Process Off-shoring Team Leader/Assistant Manager Develop strategies on the floor...
report to the Operations Manager. We're looking for a leader to Act as one, as you will encourage and motivate you team... escalation while ensuring quality customer experience on every call as you're the first line manager for your team. You'll...
’ experience as an Operations Manager within the BPO sector. Proven experience in management of a contact center Experience...
Strategic Leadership Own end-to-end delivery of BPO insurance service operations. Develop and execute operational... Operations Manager in a call centre environment. Proven success in managing insurance, lending, or financial support processes...
What being part of the Sigma Family means for you: Operations Manager As an Operations Manager... of experience as a Team Manager (Essential) Matric (Grade 12) or equivalent qualification BPO experience within an international...
Summary The Operations Manager II is responsible for coaching and supervising a group of Operations Managers... improvement plans as needed Ensure that the operations is in compliance with active contracts Oversee client relationships...
an in-depth understanding of BPO/contact center operations, competition, and market trends. Showcase a proven track record.... Strategically plan and execute operations to accomplish the organization's goals and objectives. Exceed BPO metrics consistently...
Summary The Sr. Manager Training has management responsibility for a single or multiple team(s) of Client Training... Associates providing the first line of technical support to clients using our product. The Sr. Manager, Quality is responsible...
About the job Continuous Improvement Manager Continuous Improvement Manager (BPO/Call Center) Our clients team... Directors, Heads of Operations, Operations Managers, Project Manager, Client Solutions Director, Performance Director Key...
What being part of the Sigma Family means for you: Senior Network Manager - UK BPO As a Senior Network Manager... manager. Location: Cape Town Sigma Family 💚 At Sigma, we stand out and have now been acknowledged 3 years in a row...
), driving continuous improvement, and building strong relationships. You will report to an Operations Manager. Sigma Family...What being part of the Sigma Family means for you: Service Delivery Manager As a Service Delivery Manager...
operations in the South African BPO Sector. Bring innovation and solutions regarding people management to positively impact...+ years' experience as an HR business partner or HR Manager providing operations support Knowledge and experience...
-client, BPO environment. 2 years as Manager handling multiple programs of various sizes and complexities. Skills..., and support business decision-making. Partner with Operations and Clients to ensure performance, productivity, and financial goals...
Job Summary SNR Sales Operations Manager (Australian & USA Campaigns) CallForce is seeking a dynamic individual... to provide leadership over multiple campaigns in a rapidly growing BPO operation. You will be responsible for driving sales...
in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa... in the community. Job Description Deputy Manager tasks include but are not limited to: IT Project Management when...
Marketing Manager Location: Cape Town or Johannesburg CallForce is a purpose-driven BPO provider headquartered... Marketing Manager to help shape the next chapter of our journey.This is more than a job, it's a career-defining opportunity...