Spanish Bilingual Agent Hiring now! Are you a highly motivated individual who can work in a fast-paced environment... the phone, via email, and/or online chat. Multitask on multiple computer screens and windows to attend the customer...
Overview The QA Analyst will be responsible for proactively identifying agent level performance related opportunities... by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent...
Overview The Customer Support Agent I will communicate with customers via phone, chat and/or email inquiries... agent for further review. Responsibilities Deliver customer centric care via phone, chat or email interactions...
Overview The QA Analyst will be responsible for proactively identifying agent level performance related opportunities... by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent...
for improvement through monitoring call volumes, managing agent staffing, scheduling processes, and forecasting future needs..., we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start...
of escalation for issues outside the authority of an agent. You will also be working with the Client Experience Manager as well... field (especially voice, email and chat support). Experience supporting SaaS products or troubleshooting experience (non...
of escalation for issues outside the authority of an agent. You will also be working with the Client Experience Manager as well... field (especially voice, email and chat support). Experience supporting SaaS products or troubleshooting experience (non...
of escalation for issues outside the authority of an agent. You will also be working with the Client Experience Manager as well... field (especially voice, email and chat support). Experience supporting SaaS products or troubleshooting experience (non...
of escalation for issues outside the authority of an agent. You will also be working with the Client Experience Manager as well... field (especially voice, email and chat support). Experience supporting SaaS products or troubleshooting experience (non...
We are seeking a highly skilled and tech-savvy Technical Customer Service Agent to support our thriving eCommerce... support via email and chat. Troubleshoot and resolve technical and functional issues related to website performance, account...
, vector DBs. ✅ Experience with custom model training & agent orchestration. If you love building AI-driven products.... Prior experience with Stream Chat, Cloudflare Workers, and CDN-based deployments. Experience building backend services...
tools across multiple support channels (voice, chat, email, case work). Utilize tools such as Power BI and Advanced Excel... agent and end-customer experience. Builds and maintains strong stakeholder relationships across departments, ensuring...
issues through code modifications Deploy and maintain JavaScript implementations for Live Chat and Shopping Agent features... Debug autonomous agent workflows and decision-making processes Integration & Development Fix customer integration...
you an interview for a full-time job within the month. Think of us as your personal talent agent - and good luck with the application... email, Slack, and chat to resolve issues and deliver an outstanding customer experience. Key Responsibilities Deliver...
other customer interactions (email, chat, social media) to assess agent performance against established scorecards or rubrics...
quality of service in our healthcare call center operations. This role involves supervising QA Analysts, evaluating agent... of QA Analysts to assess and score interactions across multiple healthcare call center teams (inbound, outbound, chat...
and reviewing other customer interactions (email, chat, social media) to assess agent performance against established scorecards...
and metrics Monitor call, email, and chat interactions for compliance, accuracy, and customer satisfaction. Conduct root cause... on quality findings. Mentor quality analysts and collaborate with team leaders to improve agent performance. Client...
) Thread AI, Mission Control & PSA Optimization AI System Management: Partner with IT Technician to optimize Thread AI chat... and implement Thread's upcoming Dispatch Agent when released Client Interface & Financial Management Project Communication...
of your role to life by delivering against the following responsibilities via real-time chat, asynchronous messaging and phone... and customers. About you To be successful in the role, you should have: At least 1 year of BPO experience (call center agent...