We are looking for a highly experienced and strategic Contact Center Management Head to lead multi-channel customer... operations across all contact center channels: inbound, outbound, email, chat, and social media. Create and execute customer care...
Work Schedule: Dayshift Location: Mandaluyong Industry: Media Industry The Contact Center Management Head leads...: Oversee daily operations of CRM teams to ensure productivity and operational efficiency. Develop tailored contact management...
Work Schedule: Dayshift Location: Mandaluyong Industry: Media Industry The Contact Center Management Head leads...: Oversee daily operations of CRM teams to ensure productivity and operational efficiency. Develop tailored contact management...
We are looking for a highly experienced and strategic Contact Center Management Head to lead multi-channel customer... daily operations across all contact center channels: inbound, outbound, email, chat, and social media. Create and execute...
Work Schedule: Dayshift Location: Mandaluyong Industry: Media Industry The Contact Center Management Head leads.... Proficient in MS Office, particularly Excel. Demonstrated expertise in contact and workforce management, strategic thinking...
About The Role As a Process Excellence Head under the Contact Center Channel, you will be responsible for overseeing..., controlling and closure of assigned contact center projects Assists in facilitating a successful convergence of contact center...
About the Role As a Voice Unit Head under the Contact Center Channel, you will be responsible for the development... and management of objectives for the contact center operations and service delivery model. You are expected to execute effective...
About The Role As a Process Excellence Head under the Contact Center Channel, you will be responsible for overseeing..., controlling and closure of assigned contact center projects Assists in facilitating a successful convergence of contact center...
by providing quality customer management and service through various robust and efficient channels of the Contact Center Inbound... supported by the contact center. Answer/accomplish emails and/or other correspondences where required Conduct cross or upsell...
About The Role As a Team Leader (Contact Center) , you will be directly supervising and accountable for the overall... quality of Better Banking Specialists assigned under your team. You will also be responsible for supporting The Center...
, Contact Center, Segment, and Product teams, and IT to understand organization needs and align chatbot capabilities...The CRM Chatbot Channel Team Head is responsible for overseeing the strategic development, optimization, and overall...
About The Role As a Workforce, MIS & RTA Head under the Contact Center Channel, you will be responsible for developing... experience in customer service, contact center, and workforce management in BPO setting Contact center background in the banking...
Skills You Will Need 10 years of progressive experience in BPO Contact Center, In-house/ Shared Service, Customer Operations... delivering operational excellence for a medium sized in-house operations and large-scale contact center or customer support...
Skills You Will Need 10 years of progressive experience in BPO Contact Center, In-house/ Shared Service, Customer Operations... delivering operational excellence for a medium sized in-house operations and large-scale contact center or customer support...
for CX metrics, feedback loops, and performance tracking. Leadership & Contact Center Excellence Lead high-performing teams... alignment. Oversee contact center operations to elevate service quality and agent enablement. Serve as a change agent, aligning...
for CX metrics, feedback loops, and performance tracking. Leadership & Contact Center Excellence Lead high-performing teams... alignment. Oversee contact center operations to elevate service quality and agent enablement. Serve as a change agent, aligning...
governance for CX metrics, feedback loops, and performance tracking. Leadership & Contact Center Excellence Lead high... compliance and strategic alignment. Oversee contact center operations to elevate service quality and agent enablement. Serve...
/ Outsourcers providing contact center and intake services for Grab Support in the Philippines. external vendors and internal vendor... with different suppliers. Ability to analyze performance data and hold vendors accountable. Experience in a BPO or contact center...
/ Outsourcers providing contact center and intake services for Grab Support in the Philippines. external vendors and internal vendor... with different suppliers. Ability to analyze performance data and hold vendors accountable. Experience in a BPO or contact center...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global... also be required to follow up your client if more information is required, or if they become difficult to contact. 3. Outbound Sales Calls...