About The Role As a Process Excellence Head under the Contact Center Channel, you will be responsible for overseeing... and approve process maps prepared by the process excellence team Collaborate with key business units by planning and implementing...
About The Role As a Process Excellence Head under the Contact Center Channel, you will be responsible for overseeing... and approve process maps prepared by the process excellence team Collaborate with key business units by planning and implementing...
We are looking for a highly experienced and strategic Contact Center Management Head to lead multi-channel customer... operations across all contact center channels: inbound, outbound, email, chat, and social media. Create and execute customer care...
We are looking for a highly experienced and strategic Contact Center Management Head to lead multi-channel customer... daily operations across all contact center channels: inbound, outbound, email, chat, and social media. Create and execute...
for support quality, processes, and agent capability. You will ensure the Service Excellence & Experience Head sets the strategic... of Business Process Analysts, Training Specialists, and Help Center/Content Developers, promoting a culture of continuous...
for support quality, processes, and agent capability. You will ensure the Service Excellence & Experience Head sets the strategic... of Business Process Analysts, Training Specialists, and Help Center/Content Developers, promoting a culture of continuous...
delivering operational excellence for a medium sized in-house operations and large-scale contact center or customer support... Skills You Will Need 10 years of progressive experience in BPO Contact Center, In-house/ Shared Service, Customer Operations...
delivering operational excellence for a medium sized in-house operations and large-scale contact center or customer support... Skills You Will Need 10 years of progressive experience in BPO Contact Center, In-house/ Shared Service, Customer Operations...
and trial balances to Head Office for consolidation Ensures accurate and timely submission of standard financial reports... and work with Business Shared Center (BSC) to monitor daily cash position of the entities and provides recommendation...
of financial statements and trial balances to Head Office for consolidation Ensures accurate and timely submission of standard... to develop cash forecast and work with Business Shared Center (BSC) to monitor daily cash position of the entities and provides...
. Support the growth of the Admin Center Of Excellence by driving the implementation of admin solutions for new clients. Support... that are part of the AMS Global Administration Centre of Excellence. They will monitor the teams' delivery, ensuring...
clarity, speed, and excellence across our product organization. You'll act as the connective tissue between Product... Readiness & Coordination: Own the end-to-end process for product releases, ensuring readiness across Marketing, Client Comms...
communities we operate in. About Business Line/Function Global Market Operations, also known as COCE (client operating center... of excellence), is further divided into 4 departments i.e. Trade Processing & Support, Product Control, Client Management & Change...
-to-date documentation for training and reference purposes. Collaboration: Work closely with contact center managers, senior managers... procedures. Execution: Strives for excellence in core tasks through process ownership and continuous improvement, focusing...
to enhance operational efficiency. Process Improvement: Continuously evaluate and improve contact center processes and workflows...Job Location MANILA NET PARK OFFICE Job Description The Contact Center Manager plays a crucial role in overseeing daily...
. We will conduct interviews during the application period. If you have any questions, you are welcome to contact Thomas Pedersen, Head... to our customers. You will be responsible for preparing quotations, handling orders, and maintaining daily contact...
communities we operate in. About Business Line/Function Global Market Operations, also known as COCE (client operating center... of excellence), is further divided into 4 departments i.e. Trade Processing & Support, Product Control, Client Management & Change...
communities we operate in. About Business Line/Function Global Market Operations, also known as COCE (client operating center... of excellence), is further divided into 4 departments i.e. Trade Processing & Support, Product Control, Client Management & Change...
growth of the Admin Center of Excellence by driving the implementation of admin solutions for new clients. Support Client... that are part of the AMS Global Administration Centre of Excellence. They will monitor the teams' delivery, ensuring...
/ Outsourcers providing contact center and intake services for Grab Support in the Philippines. external vendors and internal vendor... with different suppliers. Ability to analyze performance data and hold vendors accountable. Experience in a BPO or contact center...