counterparts. Minimum 2 years of on-site management experience in a self-managed, large-scale customer service center (500+ agents... allocation of workforce resources through data-driven approaches to support service level achievement, operational efficiency...
Excellent written and verbal communication skills, customer service experience and problem solving skills, patience... experience in Web Application Support, especially in the Azure .Net environment. Passion for Customer Service - Customer...
Assess customer profiles and behaviour to determine if further investigation is required. Identify potential risks... within Service Level Agreement Ensure completeness of necessary data and maintain an accurate record of all investigations Attend...
and coordinate incoming inquiries regarding status of invoices, staff expenses and payments. Present Service Delivery... issues to resolution. Make sure internal customer and supplier inquiries are resolved in a timely manner with the highest...
process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer... functional specification, inclusive of the monitoring, tracking of incident and service/change request in meeting service level...
architecture. Facilitate the implementation and support of SAP MM. Provide application support with high service levels. Business.... Understand and establish communication on user needs and priorities. Ensure service level adherence. Able to work in agile...
our Global Fraud Operations. Our team manages fraud capabilities, strategies, and operations to protect American Express Service... proving World Class service. Make sound decisions through systematic analysis. Meet and perform...
. What's in it for you: As an Associate Product Support Specialist in the APAC, there are several benefits and opportunities... as a specialist in these areas. Career growth: As you gain in-depth knowledge and experience with our software offerings, you can...
Service Management (JSM). You work closely with stakeholders and cross-functional teams to deliver efficient, maintainable..., and scalable workflow solutions that enhance our IT service processes and user experience. Responsibilities Design, develop...
You (Role & Responsibility) Technical Capability : Works within a team as an established systems/product specialist to support... and documented enhancements to eliminate problems and proactively develop the service. Service Level : Recognizes opportunities...
degree is a plus. Typically 6+ years of relevant experience in HR Operations, Shared Services, Customer Support, or Service... with conversational AI, chatbots, or virtual assistants in HR or customer service environments. Experience in knowledge management...
20,000 customers. About The Role As a Mandarin-speaking Service Desk Support Specialist in our brand-new Regional Hub / Shared Services... excellent communication and interpersonal skills Customer service driven, culturally sensitive, has patience, understands the...
Service Management (JSM). You work closely with stakeholders and cross-functional teams to deliver efficient, maintainable..., and scalable workflow solutions that enhance our IT service processes and user experience. Responsibilities: Design, develop...
with Technology & Operations (T&O) Program and project teams, the T&O Common Service Delivery for Projects will be responsible... for identifying opportunities & establishing central T&O delivery service offerings - a structured, T&O-wide services programme aimed...
20,000 customers. About The Role As a Mandarin-speaking Service Desk Support Specialist in our brand-new Regional Hub / Shared Services... excellent communication and interpersonal skills Customer service driven, culturally sensitive, has patience, understands the...
. Accountabilities include developing and winning market-making opportunities that deliver customer value and enabling transformational... customer outcomes. As an Industry Advisor you will also be the Industry subject matter expert in Artificial Intelligence...
are an advantage. Excellent communication and teamwork skills. Teamwork and exchange with related specialist departments. Assumption... protection practices. About us Global IT specialist Arvato Systems supports major companies through Digital Transformation...
Support Services Specialist to provide advanced technical support, expert guidance, and mentoring in the administration.../export Maintain audit and message logs, and perform corrections as needed Ensure compliance with customer security models...
selling with the customer. Proactively continues to build and maintain mutually influential relationships with strategic... external executive-level business decision makers and partners, leveraging targeted stakeholders at assigned customer. Leads...
Communication Skills Problem-Solving Skills Product Knowledge Customer Service Problem-solving How to go to Maukerja Malaysia...