in a busy office Key Competencies: Customer service orientation Attention to detail Problem-solving and initiative... (advantageous) Experience: Minimum 1 year experience as a receptionist, front desk agent, or admin assistant (BPO or corporate...
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to delivering a superior delivery experience, ensuring that each customer receives an efficient, dependable, and cost-effective... service at all times. Join us and be part of a team that values performance, integrity, and leadership. The position...
and between the wholesalers that impact product inventory levels and customer service. Job Responsibilities: Oversee logistical..., etc. Collaborate with the clearing agent to ensure containers are released and cleared through customs in a timely manner and the local...
Africa ENVIRONMENT: A fast-paced global provider of Managed Service and Cloud Solutions seeks the coding talents... focus on a customer portal. You will also help design and deliver fully functional modules and application enhancements...
. A service delivery mind-set with strong focus on customer service. Excellent administration and organisational skills... to have experience in handling safari requests from agents as well as managing the agent and the client's expectations. Experience...
ENVIRONMENT: A fast-paced global provider of Managed Service and Cloud Solutions seeks the coding talents of a Software Engineer... and technically challenging projects for a range of business systems and stakeholders, with a particular focus on a customer portal...
. From a support technician to engineers' point of view, your role is to ensure that customers receive excellent and consistent service... to the customer as they use the services we offer. You are an ideal candidate if you have: A proven minimum experience...
schedule, including weekends and holidays. Customer-Centric: Passionate about creating positive customer and agent experiences..., blending real-time monitoring, deep performance analysis, and actionable insights to help us deliver seamless customer...
-verbal communication skills. Ability to manage conflict. Strong Customer Service Focus. Flexibility and adaptability.... Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures. Identify trends...
One of our clients in the catering industry is in need of a Customer service Call Centre Agent to join them... in English and Afrikaans. Looking for an energetic, target call centre agent who is a hunter Offers a great customer service...
metrics associated with goals including: o Customer Satisfaction Score o Service Level Goals o Quality Goals Guiding..., coaching, training and equipping agents with all competencies to reach meet performance and customer service objectives...
of extraordinary people.” We are seeking a detail-oriented, customer-focused Online Reservations consultant who thrives... to support our reservations team. Your strong communication skills, enthusiasm for providing exceptional service, and ability...
in a busy office Key Competencies: Customer service orientation Attention to detail Problem-solving and initiative... (advantageous) Experience: Minimum 1 year experience as a receptionist, front desk agent, or admin assistant (BPO or corporate...
in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents... Responsibilities: Hiring, training, and preparing call center representatives to respond to customer questions and complaints...
Must be able to multitask between current & new quotes Extend excellent customer service Be honest, creative, positive, and fair... with designing itineraries for ADHOC tailormade enquiries Experience with creating & quoting packages for agent websites Attention...
, Assess the call centre agents’ adherence to legislation, business process rules and customer engagement, Provide quality... to ensure that the required standards are met Act firmly and professionally to ensure the interests of both the customer...
) Provide insights to improve agent performance and customer outcomes. Process Improvement Collaborate with operations... service delivery and improve client satisfaction. Key Responsibilities * Data Management: Gather, clean, and organize...
insightful analysis, feedback, and recommendations to improve customer service levels. Identify process and agent opportunities... to enhance service delivery and exceed customer expectations. Maintain a keen eye for detail to ensure accuracy and compliance...
, on behalf of one of South Africa’s leading internet service providers (ISP). The focus is driving performance, ensuring sales..., and individual agent performance. Coaching & Development: Provide regular feedback, training, and support to improve sales skills...