management. Experience in L2 technical support. Knowledge of incident and service management processes (ITIL preferred... management. 1. Channel & API Performance Management Monitor end-to-end digital channel health (web and app) to ensure uptime...
Management, Business Process Modeling, Change Management, Critical Thinking, Customer Service, Information Technology... incident resolution, system enhancements, and process improvements. This role involves collaborating with business partners...
interval service targets are met while driving automation, resilience, and continuous improvement. This role blends operational... service excellence. Key Responsibilities: Virtual Run Room & Real Time Performance: Lead the virtual run room, a centralized...
interval service targets are met while driving automation, resilience, and continuous improvement. This role blends operational... service excellence. Key Responsibilities: Virtual Run Room & Real Time Performance: Lead the virtual run room, a centralized...
Analyst 3 provides the coordination and support of the Service Management Escalation process for all Severity One incoming..., including help sheets and FAQs for end users. Develop standard reports for management using standard Service Center applications...
standards, we help organizations grow their business and succeed in the digital age. What's in it for you At Accenture... and support to team members and clients on security best practices. Professional & Technical Skills: Required Skill: Expert...
Analyst 3 provides the coordination and support of the Service Management Escalation process for all Severity One incoming..., including help sheets and FAQs for end users. Develop standard reports for management using standard Service Center applications...
& Technical Skills: - Required Skill: Expert proficiency in Security Information & Event Management (SIEM) Platform Operations.... - Strong understanding of incident response and threat management. - Experience with security monitoring tools and techniques. - Knowledge...
Company Description iOPEX Technologies Philippines Inc. is a next-generation digital service provider specializing... features like Case Management and Employee Center, alongside core ITSM processes like Incident, Change, and Request Management...
response and resolution. Develop and implement best practices for security threat hunting and incident management. Professional... standards, we help organizations grow their business and succeed in the digital age. What's in it for you At Accenture...
business growth. Is this your next challenge in Network Security Key Responsibilities: Provide management oversight to all IT... security operation team functions, mainly focused on network security. Be a Security Matter Expert to handle all aspects...
. Familiarity with incident management and response processes. Experience in performance tuning and optimization of applications...Act as software detectives, provide a dynamic service identifying and solving issues within multiple components...
and their implementation. Knowledge of service management frameworks and incident response processes. This position is based at our Manila... closely with vendors and service management teams to analyze and resolve issues effectively, contributing to a seamless...
The Technical Operations engineer acts as a subject matter expert, owning root cause analysis, automation design... identifying performance bottlenecks and resiliency gaps). Success is measured by a visible reduction in incident recurrence...
to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the... analysis report Have effective Gitlab issue management reviewing and, providing mentorship and direction on planned testing...
technology support teams, as well as management and application/business support. Oversee the excellence of Incident, Problem..., and Change Management for SCB Global Network Infrastructure. Lead high-priority incident calls that involve multi-component...
+ years of technology industry, customer service, or related experience OR equivalent experience Prior Incident and escalation..., ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human...
with vendors and help service management teams with issue analysis and resolution. #LI-PH Summary: As a Technology Support Engineer.... Your typical day will involve collaborating with team members, vendors, and service management teams to analyze and resolve issues...
management. Professional & Technical Skills: - Required Skill: Expert proficiency in Security Threat Hunting... standards, we help organizations grow their business and succeed in the digital age. What's in it for you At Accenture...
with infrastructure trends and emerging technologies. Collaborate with Level 1 service desks to resolve issues and provide technical... support. Perform vulnerability assessments, remediation planning, and incident response support through MS Defender...