to the End User Support Technician Tier 4 or the Technical Account Manager. Documents and monitors service requests to ensure... and situations. Provides onsite support for clients. Collaborates with other End User Support Technicians, Technical Account...
User Support Technician Tier 3 and the Technical Account Manager. Document and monitor service requests to ensure the issue... technical issues with guidance from the Tier 3 technician Open, update, track, and close tickets in the ticket management...
procedures to identify, resolve, or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager... system with minimal assistance from the Tier 3 technician and the Technical Account Manager Create clear, concise...