The CX Design Executive leads the design and execution of high-impact solutions that enhance our customer experience... across all touchpoints. Sitting within the Customer Experience Department, the CX Design team transforms friction into fluidity - optimizing...
Job Description The CX Design Executive leads the design and execution of high-impact solutions that enhance... our customer experience across all touchpoints. Sitting within the Customer Experience Department, the CX Design team transforms...
in Malaysia. As a CX Advisory Consultant, you’ll help leading organisations across APAC design, build, and scale AI-powered... into measurable outcomes on Genesys solutions. Working with a global leader in AI-driven CX, you’ll blend strategy, journey design...
through knowledge of CX, UX and design thinking principles Knowledge of Optimizely and experience with setting up A/B tests... in all digital initiatives. The Successful Applicant A successful Senior Digital Engagement Executive should have: A background...
, policies). Collaborate with tech, product, and CX teams to integrate AI outputs into customer journeys and internal workflows... in contact centres. System Design And Maintenance Work with respective stakeholders in understanding, reviewing and proposing...
Key Responsibilities Architecture & Regional Solution Design Design end-to-end regional voice and contact center..., and multi-channel engagement. Plan and execute migration from legacy on-prem systems to cloud CX solutions. Regulatory...
for all vendor engineering teams. Conduct architecture and design reviews to validate technical soundness, scalability, and security... Establish and track key performance benchmarks (e.g., crawl speed, API response, uptime). Validate system design for elasticity...
overall satisfaction levels. You will lead CX initiatives, manage key customer experience metrics, oversee journey enhancement..., website, chatbot and other channels. Identify friction points, design solutions, and ensure seamless, personalized user...
journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology... ecosystem. Job Description Business expansion & CX growth Shape and grow CX as a new strategic business pillar within the...
Business Unit Head to architect portfolio growth, expanding upstream into business design, data-driven CX strategy and expand.... Business expansion & CX growth Shape and grow CX as a new strategic business pillar within the portfolio. Partner with the...