OBJECTIVE OF ROLE The Business Analyst will be working on a variety of technology projects and initiatives, with a focus on Digital projects. The Business Analyst will be acting as a member of the digital technology capability team and wo...
. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role The WFM Business... complex workforce and operational data into actionable, insightful business recommendations for executive and operational...
Summary Description Summary of This Role The WFM Data Analyst is responsible for the design, development... departments. This role leverages WFM and operational data to monitor performance, identify trends, forecast workloads, and provide...
: Design optimized schedules leveraging WFM platforms (NICE, Verint, Aspect, IEX, Genesys). Lead intraday management, ensuring... real-time adherence and proactive SLA recovery. Performance Analytics & Business Insights: Deliver executive-level...
Management (WFM) experience supporting Call Centers or Back Office (investigation/transactional) operations 3+ years of senior... or executive level communication and/or presentation experience delivering detailed analyses and/or sound business cases...
Transformation, and Omnichannel technologies. Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer... with Conversational AI platforms highly desired Network infrastructure experience. Experience creating and presenting to executive level...
(implied or otherwise) on its ability to do so Required Qualifications: 4+ years of Workforce Management (WFM) experience... supporting Call Centers or Back Office (investigation/transactional) operations 3+ years of senior or executive level...
to do so Required Qualifications: 4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office (investigation.../transactional) operations 3+ years of senior or executive level communication and/or presentation experience delivering detailed...
automation (EvalAgent CX or similar) and coaching linkage Implement skill-based ticket routing with WFM alignment Own adoption..., QA automation, and WFM concepts Data-driven, client-facing leader with strong escalation handling skills If you're...
& Collaboration: Strong communication and interpersonal skills with the ability to effectively engage diverse teams and executive... with cross-functional technical teams, and working with Customer Care systems and enterprise applications such as CRM, WFM...
& Collaboration: Strong communication and interpersonal skills with the ability to effectively engage diverse teams and executive... with cross-functional technical teams, and working with Customer Care systems and enterprise applications such as CRM, WFM...
teams (WFM, QA, Training), technology, and other support functions to ensure initiative success. Facilitate executive...
(e.g., HRIS, WFM software) to ensure accuracy and reliability in reporting. 3. Strategic Consultation & Communication... clients and internal executive team. Stakeholder Collaboration: Partner closely with Human Resources, Finance, and Operations...