Specialist (Tier 1–2) is responsible for providing first and second-level technical support to end users across the organization... in the help desk ticketing system. Escalate complex technical issues to Tier 3 or appropriate support teams with detailed...
. Responsibilities: Essential Job Functions: Resolve advanced technical support issues escalated from Tier 1 and Tier 2 technicians... certifications At least 3–5+ years of IT support experience with at least 1–2 years in a Tier 3 or senior support capacity...