incidents. The Tier 3 Specialist also contributes to process improvements, documentation, and mentoring junior support staff... Specialist (Tier 3) serves as the highest internal escalation point for resolving complex technical issues and ensuring the...
in the help desk ticketing system. Escalate complex technical issues to Tier 3 or appropriate support teams with detailed... Specialist (Tier 1–2) is responsible for providing first and second-level technical support to end users across the organization...