Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system...
and Mandarin for communication. Have working knowledge of helpdesk operation. Well communicator with customers...
Good Cantonese, English and Mandarin for communication and documentation. At least 3 years, working knowledge of helpdesk... operation. (for Senior helpdesk agents) At least 5 years, working knowledge of helpdesk operation. (for Senior helpdesk agents...
A technology support company in Hong Kong seeks an individual for first level assistance and remote control support for computer systems and software. The ideal candidate will have excellent communication skills in Cantonese and English and...
between support team, Service manager, helpdesk manager and customer to make best benefits for each party Resource arrangement... regular training to team Assist for new account transition and sourcing new agent to fulfill the services scope Handling...
system helpdesk support and change request Support the urgent case on a call basis Requirements: Diploma... in IT system helpdesk support, handling change requests and user requests Experience in supporting physical and/or virtual...