Troubleshoot and resolve tickets related to VPN and MFA issues Resolve network issues using knowledge of IP addressing, subnetting..., and TCP/IP Assist with maintaining an accurate Service Desk knowledge base (IT Glue) Requirements At least 1-2 years...
with a consistent record of providing outstanding technical support, who have expertise with VOIP/SIP/IP-PBXes, REST APIs, and the.... Past telecom experience, including knowledge of SIP and IP Telephony protocols, and experience using packet capture tools...
ticket flow. Act as a mentor and provide guidance when needed to ensure customer expectations are met. Collaborate with IT... within IT Glue. Demonstrate excellent customer service skills. Ability to multitask, exercise patience, and remain professional...
extended hours when required. Protocol & System Expertise Possess deep understanding of TCP/IP, H.323, MGCP, and SIP protocols... and clear written documentation including troubleshooting notes and customer communication. Communicate effectively in English...
such including but not limited to, - Identify key Customer's technical requirements and provide solutions; - Generate new and revised... commercial proposal; - Identify the Bill of Materials; - Manage and coordinate responses for Request of Quotation. Customer...
ticket flow. Act as a mentor and provide guidance when needed to ensure customer expectations are met. Collaborate with IT... within IT Glue. Demonstrate excellent customer service skills. Ability to multitask, exercise patience, and remain professional...
working knowledge of IGP and EGP routing •Intermediate working knowledge of TCP/IP operations •Basic level knowledge of Palo... all employees to role model and inspire the right behaviours that link to our cultural elements: •We are customer-focused...
. Install, test, and support IP Phones, AV systems, and conference calls. Configure iPads for conference room calendar... of peripherals and laptops, including quarterly audits and disposal as directed. Provide customer support at Tech Lounge...
) and remote support tools. Understanding of TCP/IP, DNS, DHCP, and basic networking. Excellent communication, customer service...
and cost of internet, phone, and network outages. Through proactive monitoring, smart technology, and industry-leading customer... including DNS, DHCP, TCP/IP, firewalls, and VPNs. Experience with hosted PBX platforms, SIP trunking, and configuring IP phones...
What You'll Be Doing Assist in the implementation, monitoring, and support of security technologies across customer... and engineering team to contribute to successful delivery of security projects and tasks. Respond to customer queries and escalations...
innovation, and customer service, and to that focus, we bring total commitment and a keenly sharp competitive personality... Soft IP lifecycle, including new IP releases, change management, consumption tracking, and end-of-life (EOL) execution...
, QoS. Good level of knowledge and working experience in Internetworking, IP routing protocols and troubleshooting MPLS/IP... and methodologies to deliver high quality support to meet customer needs Fluency in oral and written English. Chinese...
Middleware Engineer for a team of motivated, enthusiastic and committed colleagues who always take the time to look at complex... is a plus). Understanding of network protocols (TCP/IP, MPLS, peering, hub & spoke). Experience with at least one cloud provider (Oracle...
Middleware Engineer for a team of motivated, enthusiastic and committed colleagues who always take the time to look at complex.... Strong Linux knowledge (Windows is a plus). Understanding of network protocols (TCP/IP, MPLS, peering, hub & spoke). Experience...
Middleware Engineer for a team of motivated, enthusiastic and committed colleagues who always take the time to look at complex.... Strong Linux knowledge (Windows is a plus). Understanding of network protocols (TCP/IP, MPLS, peering, hub & spoke). Experience...
. If this sounds like you, then we'd love to talk. General Responsibilities The Associate Security Engineer supports the organization... (Fresh graduates are welcome to apply) Basic understanding of: Networking concepts (TCP/IP, DNS, HTTP/S) Operating systems...
. If this sounds like you, then we'd love to talk. General Responsibilities The Associate Security Engineer supports the organization... (Fresh graduates are welcome to apply) Basic understanding of: Networking concepts (TCP/IP, DNS, HTTP/S) Operating systems...
, TCP/IP, DNS, DHCP, SNMP Monitoring Tools: RMM/MDM/NMM (NinjaOne, SolarWinds, LionGard, or equivalent) Cloud... & Virtualization: Microsoft Azure, Hyper-V, VMware Certifications (preferred): CompTIA Network+, Security+ Sophos Firewall Engineer...
in delighting the customer. The Technical Architect is responsible for developing architecture frameworks, ensuring system... components of the solution such as IP subnets (prod/non-prod/internal), the load balancers, the servers, the firewalls, the...