We are seeking an experienced and dynamic Cross-Functional ITIL Service Management Lead to drive, coordinate... the ITIL framework. ITIL Availability Management, ITIL Capacity Management, ITIL Cross Functional Service Management...
are determined to make life better for people around the world. Tech@Lilly Service Management Process Owner for Request Fulfillment... and Service Catalog Management Assist Tech@Lilly in becoming the most dynamic and effective Tech organization in the world...
Service Management organization, you’ll be working as a Platform Engineer in collaboration with cross functional IT partners... are determined to make life better for people around the world. About the Team: Global Service Management (GSM) team works...
Collaborate with cross-functional teams to engage in conversations to modify/ enhance ITIL processes in Service Now Ability...Role Purpose and scope We are seeking a seasoned ITIL Service Management Expert with 8-12 years of experience...
. Participate in cross-functional initiatives to support application rationalization and Technology Business Management (TBM.... Analyst, Application Portfolio Management will serve as a key contributor within the Enterprise Service Management Office...
. In-depth experience of P2P functional module and thorough understanding of cross functional applications, integrating... they work with client Read on for more details on the role and about us. Materials Management Consultant at client take end...
Qualifications: Strong knowledge of IT service management (ITSM) principles and methodologies Knowledge of data privacy... AI and automation at scale. Effectively aligns and motivates Cross-Functional partners, even in matrixed or decentralized environments...
management while contributing to enterprise-level improvements in knowledge sharing and service efficiency. Roles... & Responsibilities: Support the governance and execution of Amgen’s Knowledge Management process using Knowledge-Centered Service (KCS...
of CMDB principles, service modeling, CI lifecycle, and ITIL-based configuration management practices. ServiceNow CMDB..., and service management leaders to ensure the CMDB and IT asset data is accurate, complete, and aligned to enterprise standards...
(CMDB), IT Asset Management (ITAM), and related IT Service Management (ITSM) processes within the ServiceNow platform. The... Senior Manager will partner with multi-functional IS and business customers, service owners, handled service providers...
I&O technologies and industry best practices, including knowledge of IT service management (ITIL) and agile methodologies. Success..., reducing costs, and enhancing business agility Operational Governance and IT Service Management: Manage the performance...
, and VPN technologies Experience with network monitoring tools and ITIL-based service management Preferred Qualifications... in network infrastructure and service management. Responsibilities Manage end-to-end delivery of network services, ensuring...
ticket volume, queue management, and staffing coverage to ensure service continuity. Monitor and act on key performance...-Functional Collaboration Partner with Automation and Knowledge Management teams to streamline workflows and eliminate friction...
, and Service Portfolio Management (SPM). Analyze business problems to design and document solutions up front with technical... Pro with HR, IT, and other enterprise services for seamless cross-functional experiences. Extensive experience in designing...
, and Service Portfolio Management (SPM). Analyze business problems to design and document solutions up front with technical... Pro with HR, IT, and other enterprise services for seamless cross-functional experiences. Extensive experience in designing...
Familiarity with ITIL or similar service management frameworks. Experience in managing projects, programs, and service..., and performance management Develop and execute service portfolio strategies, aligning with overall business objective...
to deliver scalable, user-centric solutions that align with our enterprise service management goals. Key Responsibilities... on business value, strategic goals, and user needs. Cross-functional Collaboration: Collaborate with cross-functional teams...
for seamless cross-functional experiences. Extensive experience in designing, developing, and managing ServiceNow Service Catalogs..., and Service Portfolio Management (SPM). Analyze business problems to design and document solutions up front with technical...
, SOPs, and training materials. Align print operations with ITIL-based service management practices (Incident, Problem... subject matter expert for print infrastructure, print lifecycle management, and print-related service delivery. Onboard...
working with global support organizations and serving as a point of contact for cross-regional coordination. Service Delivery... Product and Process Owner for Self-Service Automation solutions, including the Global Service Desk Virtual Agent (Chatbot...