Position is mainly responsible for the design, build, implementation and support of Interactive Voice Response (IVR... company. Participate with the implementation of new IVR call flows/solutions to meet the needs of client(s) which includes...
Qualifications 3+ years of experience with software engineering Experience in Telecom / IVR domain is preferred... and develop IVR application on Google Telephony Platform Perform duties assigned over task management system Collaborate...
inbound call flows to route calls to the correct queue, agent, or skill group. Support IVR messages, voicemail scripting...
group Supporting IVR messages, voicemail scripting, and urgent recording updates via TTS and/or wave files Managing user...
group Supporting IVR messages, voicemail scripting, and urgent recording updates via TTS and/or wave files Managing user...
queue/agent/skill group Support IVR messages, voicemail scripting, and urgent recording updates via TTS and/or wave files...
to the correct queue/agent/skill group Support IVR messages, voicemail scripting, and urgent recording updates via TTS...