Title: IVR Testing Find below the JD for IVR QA. 1) Minimum 3+ Years of experience in quality engineering... & Hands of experience in IVR/Contact center technology. 2) Outbound calls flow testing in campaign management & Non-pay. 3...
Oversee pre‑production/production deployment, configuration, testing, and validation while ensuring best practices..., and contact center applications. Participate in the development of automation frameworks for provisioning, testing, monitoring...
will evolve manual testing into robust automation for a consumer-facing IVR supporting Experian's Consumer Services contact... and environment orchestration. Perform manual functional, exploratory, regression, and integration testing for IVR, telephony, CTI...
-on experience testing complex contact center solutions across IVR/Voice and Digital (Chat/Bot) channels. Strong expertise... Automation (IVR) and Botium (chat testing), and performing deep-dive Elastic/Kibana log validation to accelerate defect...
and Lambda. GenAI: Must have strong and demonstrated knowledge of how to leverage GenAI in accelerating coding and testing... is required. Additional Skills: Previous experience in IVR and/or NLP development is preferred. Familiarity with CI/CD pipelines...