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Keywords: Incident & Escalation Manager, Location: Kuala Lumpur

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Incident & Escalation Manager

.com About the Role/ The Opportunity: We are seeking an experienced and dynamic Incident & Escalation Manager to join our team... in accordance with established SLAs and policies. Reporting and Documentation: Compose detailed incident and escalation reports...

Location: Kuala Lumpur
Posted Date: 08 Dec 2025

Manager, Incident & Problem Management

on. About the role The primary objective of the Manager Incident & Problem Management is to ensure the smooth & continuous end... Processes as and when required. Establish and maintain incident response procedures, including escalation paths...

Location: Kuala Lumpur
Posted Date: 10 Dec 2025

Incident Manager (6-months Contract)

Company / Role Overview We are seeking an experienced Incident Manager to join a regional digital operations team... analysis and identify opportunities for process improvement. Develop and refine incident management procedures, escalation...

Company: Argyll Scott
Location: Kuala Lumpur
Posted Date: 15 Nov 2025

Team Lead / Manager: NOC Engineering

as they arise. - Track and manage incident reports. - Oversee incident management and escalation processes, including reporting...Team Lead / Manager: NOC Engineering Overview: - My client is establishing a NOC (Network Operations Center) team...

Company: Fuku
Location: Kuala Lumpur
Posted Date: 12 Dec 2025

Senior Project Manager

Manager Lead is part of the Programme's leadership team and is responsible for the management and leadership of the project... managers in the CDOT programme. Project Managers are split across multiple geographies, and the Project Manager Lead draws upon...

Location: Kuala Lumpur
Posted Date: 10 Dec 2025

Application Support Manager

and we are looking for an Application Support Manager/Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members..., and escalation effectiveness. IoT System & Product Monitoring Proactively monitor the health, connectivity, and performance...

Location: Kuala Lumpur
Posted Date: 10 Dec 2025

Application Support Manager/Team Lead

and we are looking for an Application Support Manager/Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members..., and escalation effectiveness. IoT System & Product Monitoring Proactively monitor the health, connectivity, and performance...

Location: Kuala Lumpur
Posted Date: 10 Dec 2025

SAP GRC & IT Risk Manager

and challenge individuals equally, in a dynamic and energetic environment. About The Role The SAP GRC & IT Risk Manager... line of defense, translating business risk and control requirements into SAP GRC solutions. Incident Management: Act as the...

Location: Kuala Lumpur
Posted Date: 10 Dec 2025

Manager, Technology and Operations

experience Act as the primary contact person for high-priority incident tickets, ensuring timely escalation and resolution... to meet business SLAs. Drive service improvement initiatives based on ticket analysis and recurring incident patterns. Lead...

Location: Kuala Lumpur
Posted Date: 09 Dec 2025

Core Operations Manager

Job Description The Core Operations Manager role is responsible for end-to-end (E2E) Ownership for the management..., drive, escalation, investigation and resolution of Network Major Incidents / Crisis Situations, ensuring Business...

Location: Kuala Lumpur
Posted Date: 08 Dec 2025

Application Support Manager

and we are looking for an Application Support Manager/Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members..., and escalation effectiveness. IoT System & Product Monitoring Proactively monitor the health, connectivity, and performance...

Location: Kuala Lumpur
Posted Date: 08 Dec 2025

Regional Health, Safety & Wellbeing Manager (SEASA & MEA)

Job Purpose The primary purpose of the Regional HSW Manager role is to provide leadership, coaching, mentoring... Process Safety and other Operational Risks. Ensure alignment with enterprise-wide processes, including escalation protocols...

Location: Kuala Lumpur
Posted Date: 08 Dec 2025

Manager, Digital Support

and enforce consistent support procedures, escalation protocols, and communication standards. Lead incident reviews, trend... including Executive and Assistant Manager levels. Manage workload distribution, SLA enforcement, and performance evaluation...

Location: Kuala Lumpur
Posted Date: 08 Dec 2025

Application Support Manager (IoT)

and we are looking for an Application Support Manager/ Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team..., and escalation effectiveness. IoT System & Product Monitoring Proactively monitor the health, connectivity, and performance...

Location: Kuala Lumpur
Posted Date: 08 Dec 2025

Assistant Site Services Manager

continuity plans are implemented and maintained Ensure escalation procedures and incident reporting procedures are implemented... Indicators and Service Level Agreements targets. Major Responsibilities Site Operations Management Assist manager in service...

Location: Kuala Lumpur
Posted Date: 08 Dec 2025

IT Configuration Management Governance Manager

Governance Manager in Subang Jaya Your Key Responsibilities Will Include Asset Management/CMDB Strategy & Governance Maintain... governance policies and data standards to ensure data integrity and compliance. Support the central Asset Data Governance Manager...

Location: Kuala Lumpur
Posted Date: 08 Dec 2025

Cloud Infrastructure Manager

Infrastructure Manager (Cloud Hosting & Operations) Location: Kuala Lumpur Permanent Ignite Search is a specialist... an Infrastructure Manager to lead the Cloud Hosting & Operations function across multiple regions. Key Responsibilities Lead and manage...

Location: Kuala Lumpur
Posted Date: 29 Nov 2025

SAP GRC & IT Risk Manager

, translating business risk and control requirements into SAP GRC solutions. Incident Management: Act as the escalation point...About the role The SAP GRC & IT Risk Manager is accountable for the end-to-end management, performance, and strategic...

Company: Nexperia
Location: Kuala Lumpur
Posted Date: 28 Nov 2025

Assistant Site Services Manager

are implemented and maintained Ensure escalation procedures and incident reporting procedures are implemented and in place Assist... RESPONSIBILITIES Site Operations Management Assist manager in service delivery in accordance with client KPIs and SLA Developing...

Location: Kuala Lumpur
Posted Date: 27 Nov 2025

IT Project Manager

Service Delivery Manager / IT Project Manager Company Introduction Malaysia-based tech company with 20 years in Web...; Finance, E-Com. Medical, Pharma etc Tech Stack: (Note > Service Delivery Manager is not coding hands...

Company: Capcon Asia
Location: Kuala Lumpur
Posted Date: 26 Nov 2025