TO US, Lead Service Delivery Consultants are skilled professionals who form part of our SaaS Operations team delivering services... and to all aspects of service delivery around SimCorp Dimension. Lead Service Delivery Consultants support our clients by providing...
experience to guide our support team, ensure top-notch client service, and drive operational excellence. What You'll Do Lead... for 40+ years. Our mission is to unlock the value of the Smart Grid by delivering innovative software and exceptional service...
Ascendion Philippines is #hiring for Service Delivery Lead (CSR)! Position: Service Delivery Lead (CSR) Set up: Onsite... TEXT] or message your NAME/NUMBER/EMAIL ADDRESS to 09564112761 Qualifications Experience in service delivery management...
Job Description Join our team as a Client Service Manager and lead a dynamic team to deliver exceptional client service... of client service strategies. Evaluate staffing plans to achieve site and product SLA goals. Lead and manage multiple projects...
Job description The Performance, Service & Transformation Lead is a key leadership role within the Service Enablement... Lead and embed SSC-wide service performance frameworks including KPIs, SLAs, and escalation protocols Coordinate...
. If you scream “passionate customer service professional”, we want you! What you'll do: Conduct coaching sessions for agents... and proper notification is done (breaks, queue/skillset, attendance). All metrics are managed and achieved daily (Service Level...
with key local service providers. They will act as ambassadors for the organisation. They will be responsible for ensuring good... within the Service Desk. Report on SLA/KPIs. Ensure that services are of a standard which meet and exceed the SLA. Deploy...
Job Description: Supporting the client and providing recommendations to revamp their Jira Service Management.... Conduct process analysis to provide concrete AI and/or RPA automation recommendations to further improve and scale the service...
with customer service in the BPO/BPM industry Bachelors degree in any course or equivalent experience A minimum of 3 years in the...
What success looks like in this role: Troubleshoots and resolves complex issues including: o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemai...
What success looks like in this role: Troubleshoots and resolves complex issues including: o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemai...
What success looks like in this role: Provides Tier 1 and Tier 2 support. Troubleshoots and resolves complex issues including: o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues w...
What success looks like in this role: Troubleshoots and resolves complex issues including: o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemai...
The Client Services Representative will assist customers with questions, and concerns, and educate them on the client’s products and services. The successful person in this role will encourage a direct and positive relationship with custome...
Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team... and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery...
Engineer focused on Network Security. In this role, you will lead initiatives to enhance our security operations, drive process... to make a meaningful impact in a global organization. KEY RESPONSIBILITIES Continuous Improvement: Lead and execute...
of team delivery. As the person in charge, you will assemble and lead a team, and establish effective working procedures... and allotting resources to achieve optimal results and meet the company’s goals. You will take the lead in managing and monitoring...
. Lead cross-functional meetings to keep projects aligned and on track. Workflow & Process Optimization Design, document..., stored, and accessible. Lead archiving, refresh, and sunsetting as part of lifecycle management. Enable content reuse...
. As the person in charge, you will assemble and lead a team, and establish effective working procedures for the group... resources to achieve optimal results and meet the company's goals. You will take the lead in managing and monitoring the...
About the job: Lead Consultant Data Architecture & Engineering (GDC) | REMOTE Work Setup: Remote Schedule: Midshift... and creation of source-to-target mappings Ability to provision and configure Azure data service resources Detailed...