. Qualifications At least five years in a global contact center, with three in Workforce Management. Bachelor's in business, data... required. Proficient with Workforce Management tools and Genesys Cloud - queues, routing, APIs, reporting. Advanced Power BI and Tableau...
Workforce Management experience with a minimum of 1 year experience as a Manager Has experienced end-to-end Workforce..., timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time...
Workforce Management experience with a minimum of 1 year experience as a Manager Has experienced end-to-end Workforce..., timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time...
ELIGIBILITY: FILIPINO CITIZEN SET UP: HYBRID - CIRCUIT MAKATI SHIFT: NIGHTSHIFT (CST) The Manager, Workforce Management... disciplined workforce management and performance excellence. Responsibilities How will Success in this Role be Measured WFM...
within the workforce management and scheduling environment Participate in functions/meetings as required Identifying areas... to changing situations and client needs. K nowledge Atleast 6-8 years Workforce Management experience within a BPO/Call Center...
Job Description: Join our team as a Workforce Management Assistant Manager, a pivotal role in ensuring operational... excellence across our contact centers. You will support the WFM Manager in optimizing staffing strategies, developing accurate...
! POSITION DESCRIPTION Job title: Workforce Supervisor Site: Beta Reporting to: Senior Workforce Manager Acquire... analysts in performing their duties. Provide support, reports and resolve issues and complaints regarding Workforce Management...
, real time, through workforce management tool (i.e. IEX). Monitor intra-day call and work volume as compared to forecast... concerns to the Team Manager and/or client.(According to established escalation process) Ensures all required data is tracked...
within workforce management tools as directed by the Workforce Manager or established protocols to optimize staffing levels, mitigate..., and utilization within workforce management tools, reporting deviations and suggesting improvements to the Workforce Manager. Data...
Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact performance. The...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves...
Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact performance. The...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves...
Summary The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely... to support the Workforce Management team Lead the development of forecasts, resource plans, and schedules for new programs...
Summary The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely... to support the Workforce Management team Lead the development of forecasts, resource plans, and schedules for new programs...
Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact performance. The...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company...
Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact performance. The...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company...
Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact performance. The...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company...
Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact performance. The...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company...
Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact performance. The...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company...
, formulate and test hypotheses Involve in discussions and work closely with Project Manager in developing recommendations... for presentation to client management Implement recommendations with project and client team members Provide support to clients...
activities of the Workforce Management team. As a Workforce Manager , you will ensure accuracy of billing processes... today and experience firsthand our dedication to supporting People First. What does a Workforce Manager really do Think of yourself...