and incidents to higher level support staff or management in accordance with the escalation path for the assigned system or process... delivery for end-users within the assigned remit. As guided by senior team members: produce and maintain support materials...
collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the... of customer experience together. Job Description Job Title: Virtual Partner Support Specialist (Partner Operations...
's B2B customers. Your primary mission is to ensure customers achieve their business goals by driving product adoption... portfolio, establishing yourself as a trusted advisor. Drive Adoption: Proactively engage with customers to understand...
across calls, follow-ups, reviews, and CRM hygiene. Work cross-functionally with Support, Sales, Product, and Marketing to solve...At ShiftCare, our Customer Success Managers play a pivotal role in optimising workflows, analysing customer support...
customer support trends, and ensuring the continuous improvement of our customer experience. This position requires a strategic..., customer success, product, and engineering are all aligned to make sure our customers are successful! This role will be remote...
, and scale machine learning and generative AI solutions in the cloud. You will be a trusted advisor, guiding organizations... with data science, product, and engineering teams to accelerate AI adoption across industries. Deliver workshops, proof...