of quality support across an organization. Additionally, one must be able to interpret and implement quality assurance standards... and provide accurate and comprehensive feedback. Objectives Interpret, build upon, and comply with the company’s quality...
that would improve overall quality of performance Participates in call calibrations, monitoring with client and operations team expert... on product support, escalations, verifications Coach and develop agents on quality, customer satisfaction and policies...
. Maintain client test methods, specification databases, and coordinate Quality Agreement approvals internally, externally... bases. Coordinate approvals of Quality Agreements internally, externally and with SGS legal team. Follow up with clients...
of truth · High performance delivery on all quality parameters. · Audit chats/email interactions on product/process...: Qualifications · At least 1 year Quality Analyst Experience in a Call Center Setting. · Technical Proficiency: Strong computer...
Job Title: Senior Quality Evaluator Job Description The Sr Quality Evaluator is responsible for monitoring... to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers...
Job Description: We are seeking a highly organized and detail-oriented Quality Analyst to join our team. The ideal... operational improvements - Quality experience or SME experience is a plus - Basic knowledge in MS Excel...
that will welcome your unique contributions? If so, let's start the conversation. Position Summary The Training and Quality Lead – Customer... training programs and quality assurance practices. This role will support our Customer Service, Billing, and Collections teams...
to Skip to Content Link Search Jobs Job Description Apply now Start Please wait... Job Title: Quality and Process... us at www.wipro.com. Job Description: Job Description Role Quality and Process Excellence Lead ͏ Do Supporting...
that can provide a high level of Customer service. This individual primarily facilitates high-quality and effective... impact productivity and improve service quality. Part of the role involves supervising Quality Assurance Associates in the...
Work Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to Quality framework... Monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish Quality...
that can provide a high level of Customer service. This individual primarily facilitates high-quality and effective... impact productivity and improve service quality. Part of the role involves supervising Quality Assurance Associates in the...
Qualifications: Process Management - Ensure adherence to Quality framework for existing scope and deploy the.... Client Management Relationship - Participate in engagement reviews with clients to provide quality specific performance...
estimation, planning, stakeholder management and project quality Skilled in due diligence exercises and identifying, analyzing... Drive Quality Net Savings in the vertical. Drive VOC actionable across the team and maintain / improve scores. Drive inputs...
Work Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to Quality framework... quality specific performance reports. Analyze customer complaints, conduct root cause analysis take corrective actions...
Work Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to Quality framework... quality specific performance reports. Analyze customer complaints, conduct root cause analysis take corrective actions...
Work Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to Quality framework... Monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish Quality...
in quality and 8 years' overall experience Preferably available to start immediately Job Overview: Process Management...
Federal, please visit General Position Description Manage project quality requirements in civil and structural... construction. Responsibilities include daily quality control reporting, subcontractor management, submittal management, conducting...
is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over... Control systems and manage related activities. Maintain client test methods, specification databases, and coordinate Quality...
in quality and 8 years' overall experience Preferably available to start immediately Job Overview: Process Management...