in a BPO, Shared Services, or Delivery Center environment. Familiarity with quality assurance, training, and workforce... align with the firm's standards and expectations. Responsibilities Lead daily operations of a team of 6-7 associates. Ensure...
actionable feedback to agents and team leaders. Team Management Lead, mentor, and manage a team of Quality Analysts. Conduct..., or related field). A minimum of 10+ years of experience in Quality Assurance within a BPO environment. At least 2 years...
. Team Leadership & Development Lead and supervise daily operations of the GEM Shared Services team. Provide leadership... and individual goals. Foster an inclusive and collaborative team environment. Lead with empathy, promoting inclusion...