, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time... Management roles: Real Time Analyst, Scheduler, Planner, Forecaster Advanced knowledge on AVAYA CMS Has handled programs...
, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time... Management roles: Real Time Analyst, Scheduler, Planner, Forecaster Advanced knowledge on AVAYA CMS Has handled programs...
accurately Job Qualifications Minimum 2 years of scheduling experience and real-time analyst (RTA) with in a BPO environment..., track, document and communicate real time floor activities in terms of adherence to process defined AUX/ACW/BREAKS & SHIFTS...
- Amenable to work onsite, weekend rest day 4- Amenable to work nightshift 5- Experience in Real-time Analyst and Reporting tasks...Urgently hiring for one of our direct clients in the Philippines. Job Title: Senior Executive- Workforce Management...
The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day... bids, and scheduling events. Provide real-time monitoring through available tools (Verint, Avaya CMS, etc.) and workforce...
Job Title: Real Time Analyst (RTA) Department: Workforce Management (WFM) / Operations Reports To: WFM Manager... closely with Workforce Management (WFM) and Operations leadership to ensure alignment on real-time strategies and longer-term...
and Workforce Analysts as well as the Operations team and business partners. The Real Time Analyst will also advise management...The Real Time Analyst is a member of the Customer Service & Support department and part of the WFM Center of Excellence...
Unify CX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team. Role: Real Time... What Will You Do As the Real Time Analyst is responsible for monitoring live call center operations to ensure optimal staffing, schedule...
Unify CX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team. Role: Real Time... What Will You Do As the Real Time Analyst is responsible for monitoring live call center operations to ensure optimal staffing, schedule...
and process deliverables. Responsible for supervisory support through transaction monitoring and dThe Real-Time Analyst (RTA...) is responsible for monitoring, analyzing, and managing workforce performance in real time to ensure service level (SL), occupancy...
and Workforce Analysts as well as the Operations team and business partners. The Real Time Analyst will also advise management...The Real Time Analyst is a member of the Customer Service & Support department and part of the WFM Center of Excellence...
Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific... to WFM tools and capabilities, capacity planning). Forecasting volume and utilizing the forecasted data to create optimized...
: Responsible with coordinating with operations, MIS and Real time analysts on a weekly basis on schedule plan from net staffing... assigned special projects. Key Requirements: Working knowledge and technical understanding of Workforce Management principles...
, or a related field (or equivalent experience). 2-4 years of experience in Workforce Management or Real-Time Analysis... within a contact center environment. Strong understanding of WFM processes (forecasting, scheduling, real-time management...
Summary Description Summary of This Role The WFM Data Analyst is responsible for the design, development... and reports by reconciling data from various sources, including WFM systems, ACD/Phone Systems, CRM, and task management platforms...
, including WFM systems, ACD/Phone Systems, CRM, and task management platforms. Advanced Analysis: Perform root cause analysis.... What Are We Looking For in This Role? 2+ years of experience as a Data Analyst, Reporting Analyst, or WFM Analyst, with a focus on contact center...
& Capacity Planning Analyst will support the Workforce Management team by building, updating, and managing short and long term... on next steps based on the data story available. How you can be Exceptional in this ro le: Perform the creation, real-time...
reporting: it supports real-time workforce planning, scheduling efficiency, shrinkage management, forecasting accuracy...Job Category: Workforce Management Job Description: The MIS Workforce Management plays a critical role in ensuring...